(n) strategic business objectives, consisting of one or more
objectives based upon meeting specified cost targets, business expansion goals, new growth opportunities, market penetration, and goals relating to the acquisitions or divestitures, or goals relating to capital-raising and capital management;
(o) customer satisfaction, as measured by, among other things, one or more of service cost, service levels,
responsiveness, business value, and residential value;
(p) environmental measures, including, among other
things, one or more of improvement in, or attainment of, emissions levels, project completion milestones, and prevention of significant environmental violations;
(q) common share price;
(r) production measures, consisting of, among other things, one or more of capacity utilization, generating
equivalent availability, production cost, fossil generation activity, generating capacity factor, Institute of Nuclear Power Operations (INPO) Index performance, and World Association of Nuclear Power Operators (WANO) Index performance;
(s) bad debt expense;
(t) service reliability;
(u) service quality;
(v) improvement in, or attainment of, expense levels, including, among other things, one or more of operations and
maintenance expense, capital expenditures and total expenditures;
(w) budget achievement;
(x) health and safety, as measured by, among other things, one or more of recordable case rate and severity rate;
(y) reliability, as measured by, among other things, one or more of outage frequency, outage duration,
frequency of momentary interruptions, average frequency of customer interruptions, and average number of momentary interruptions per customer;
(z) ethics and compliance with applicable laws, regulations and professional standards;
(aa) risk management;
(bb) workforce quality, as measured by, among other things, one or more of diversity measures, talent and
leadership development, workforce hiring, and employee satisfaction;
(cc) cost recovery; and
(dd) any combination of the foregoing.
Performance under any of the foregoing or other Performance Measures (a) may be used to measure the performance of (i) the Company and its
Subsidiaries and other Affiliates as a whole, (ii) the Company, any Subsidiary, and/or any other Affiliate or any combination thereof, or (iii) any one or more business units of the Company, any Subsidiary, and/or any other Affiliate, as
the Committee, in its sole discretion, deems appropriate and (b) may be compared to the performance of one or more other companies or one or more published or special indices designated or approved by the Committee for such comparison, as the
Committee, in its sole discretion, deems appropriate. In addition, the Committee, in its sole discretion, may select performance under Performance Measure clause (q) above (common share price) for comparison to performance under one or more
stock market indices designated or approved by the Committee. The Committee also shall have the authority to provide for accelerated vesting of any Performance-Based Award based on the achievement of performance goals pursuant to the Performance
Measures specified in this Section 14.
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