Virgin Australia Standardizes on New Relic to Enhance Online Services
August 08 2023 - 6:00PM
Business Wire
Leading Australian airline deepens investment
in observability to drive enhanced customer experiences across its
digital landscape
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that Virgin Australia, a leading
Australian airline, has deepened its partnership with New Relic to
enhance the delivery of online services to its customers.
Virgin Australia understands the critical role online services
play in delivering exceptional customer experiences. By using New
Relic to establish a more proactive observability posture, Virgin
Australia gains deep insights into its digital infrastructure,
enabling faster troubleshooting and continuous improvement of its
online and internal services. As part of Virgin Australia’s digital
transformation, the New Relic observability platform has been
deployed across mobile applications, websites, existing custom
applications, and the airline’s new microservice platform to
proactively monitor the availability of these critical
services.
“New Relic has become an essential integrated toolset for Virgin
Australia, providing unparalleled efficiency and observability at
every level,” said Virgin Australia Head of Infrastructure and
Support Simon Lawrence. “The real-time data, flexible
query-based thresholding and smart deviation detection have
substantially reduced noise and the time required to configure
actionable alerting, allowing us to get on the front foot to
proactively detect, respond, and resolve incidents.”
Implementations and benefits include:
- Reduction in resolution time: Through automatic
correlation with underlying infrastructure, end-to-end traces, and
code-level performance statistics, Virgin Australia has
significantly reduced the time from detection to remediation.
- Reduction in critical system P1 and P2 alerts: New Relic
Alert management is a key driver for detecting degradation in
service performance and providing a single source of truth for
support staff to identify issues quickly.
- Improving developer productivity: The entire development
team can focus more on tasks that deliver value to customers,
rather than manually monitoring logging and infrastructure
tools.
- Lower investigation time: Using New Relic application
performance monitoring (APM), engineering teams can get ahead of
issues as soon as they arise to minimise any impact on the end-user
experience.
- Improving business-level reporting: Engineering teams
can use New Relic dashboards to proactively communicate the health
of the digital business with company stakeholders.
Virgin Australia is also in the process of rolling out New Relic
Log Management to further improve visibility across its entire
stack.
“Virgin Australia is an iconic brand that prides itself on
delivering the best customer experience in-flight and online,” said
New Relic ANZ Regional Vice President Jason Leonidas. “New
Relic is proud to have played a role in their transformation and we
look forward to supporting the further rollout of New Relic as
their systems and infrastructure evolves.”
The New Relic observability platform democratizes data beyond
the typical backend users, making it available to groups such as
customer service, support, product, sales, marketing, and business
executives. Having this data front and center empowers
organizations to effectively visualize the relationships among
developers, operations, and customers with a curated business
performance dashboard that gives teams an overview of how users are
experiencing their applications. Knowing how customers use or
abandon applications and services helps brands improve
infrastructure and adjust strategy.
New customers can sign up for free or request a demo.
About Virgin Australia:
Founded in the year 2000 by Sir Richard Branson, Virgin
Australia is now one of the largest Australian airlines operating
an extensive domestic network as well as short-haul international
services, charter and cargo operations, and its loyalty program,
Velocity Frequent Flyer. The Group employs more than 7,000 people
and has been a competitor in the Australian aviation landscape for
22 years. Virgin Australia boasts more than 11 million Velocity
members who can use their Points to redeem flights to over 500
destinations around the world through Virgin Australia and the
airline’s extensive list of international partner carriers.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230808736305/en/
Media Contact Kerry Baker New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
New Relic (NYSE:NEWR)
Historical Stock Chart
From May 2024 to Jun 2024
New Relic (NYSE:NEWR)
Historical Stock Chart
From Jun 2023 to Jun 2024