Leading corporate purpose software provider
ensures uptime and reliability across $10 billion in charitable
donations with New Relic all-in-one observability
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced that Benevity, the leading provider
of global corporate purpose software, is standardizing on New Relic
for its observability practice. New Relic provides Benevity with an
all-in-one observability platform to monitor all aspects of its
infrastructure and applications, ensuring uptime and reliability
across $10 billion in charitable donations and 46 million hours of
volunteer time.
“New Relic is the exact solution we need as our company grows
into the leader in corporate purpose technology,” said Rob
Woolley, Vice President of Technology Operations at Benevity.
“The platform makes it easy to always understand the health and
performance of our systems, which in turn makes it possible for our
developers to spend more time building new features.”
Benevity is committed to delivering world-class experiences to
its customers, and to achieve that, it is critical the company has
a deep understanding of its applications. Prior to using New Relic,
Benevity relied on a number of disparate, bespoke open source tools
where access to the data was managed manually and inconsistent
across teams. This resulted in slower page load times and poor
customer experiences. Consolidating tools into New Relic allows
Benevity to monitor and troubleshoot the performance of its
platform in real-time, and quickly identify and resolve issues as
they arise. This extends to maintaining high uptime and reliability
during sudden surges in volunteer efforts and giving transactions
around the holiday season, or in response to natural disasters or
other major social movements.
Benevity moved its observability practice to New Relic to access
more than 30 capabilities in one platform, including application
performance monitoring (APM), infrastructure monitoring, alerts,
and browser monitoring. With New Relic, the engineering team spends
less time resolving incidents, giving the team more time to work on
innovative tasks that directly impact customers. Implementations
and benefits include:
- Reduced mean time to detection (MTTD) to under 5
minutes: Using effective infrastructure and application
monitoring and alerting, engineering teams are able to detect
issues within minutes, and connect data sources to find that needle
in a haystack.
- Reduced mean time to resolution (MTTR) to under 30
minutes: Using APM data and dashboards to identify issues,
engineering teams gain increased visibility and resolve issues
quickly across their technology stack.
“Benevity brings together world-changing social impact with a
super-charged platform that thrives on designing innovative
solutions to some of the world's most pressing challenges,” said
New Relic Chief Growth Officer and GM, Observability Manav
Khurana. “We value our partnership with Benevity and rely on
them for our corporate philanthropy efforts, which resulted in
$325,000 in charitable donations and more than 5,000 hours of
employee volunteer time this past year. In turn, Benevity relies on
New Relic to provide the application and infrastructure monitoring
framework that fuels such meaningful and impactful philanthropic
work.”
Looking ahead, Benevity is expanding its use of New Relic
through the integration of its OpenTelemetry data to provide a
“single pane of glass” dashboard, and by implementing distributed
tracing across all of the services in its product portfolio.
New customers can sign up for free or request a demo. Additional
resources are available here:
- New Relic application performance monitoring (APM)
- New Relic infrastructure monitoring
- New Relic OpenTelemetry
- A record-breaking $122.2 million donated to over 50,000 causes
through Benevity on Giving Tuesday
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
About Benevity
Benevity, a certified B Corporation, is the leader in global
corporate purpose software, providing the only integrated suite of
community investment and employee, customer and nonprofit
engagement solutions. Recognized as one of Fortune’s Impact 20,
Benevity offers cloud solutions that power purpose for many iconic
brands in ways that better attract, retain and engage today’s
diverse workforce, embed social action into their customer
experiences and positively impact their communities. With software
that is available in 22 languages, Benevity has processed more than
$10 billion in donations and 46 million hours of volunteering time
to support 326,000 nonprofits worldwide. The company’s solutions
have also facilitated 770,000 positive actions and awarded 1.2
million grants worth $12 billion. For more information, visit
benevity.com.
Forward-looking statements
This press release contains “forward-looking” statements, as
that term is defined under the federal securities laws, including
but not limited to statements regarding Benevity’s plan to expand
its use of New Relic platform. The achievement or success of the
matters covered by such forward-looking statements are based on New
Relic’s current assumptions, expectations, and beliefs and are
subject to substantial risks, uncertainties, assumptions, and
changes in circumstances that may cause New Relic’s actual results,
performance, or achievements to differ materially from those
expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and
other results and the forward-looking statements in this press
release is included in the filings New Relic makes with the SEC
from time to time, including in New Relic’s most recent Form 10-Q,
particularly under the captions “Risk Factors” and “Management’s
Discussion and Analysis of Financial Condition and Results of
Operations.” Copies of these documents may be obtained by visiting
New Relic’s Investor Relations website at http://ir.newrelic.com or
the SEC's website at www.sec.gov. New Relic assumes no obligation
and does not intend to update these forward-looking statements,
except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230221005094/en/
Media Contact Elena Keamy New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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