New Relic Launches New Error Tracking Capabilities
January 10 2023 - 9:00AM
Business Wire
Engineers can now deeply understand how errors
are impacting users, better debug errors with logs and traces in
context, and collaborate on resolving errors directly in Slack
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced the general availability of new error
tracking capabilities to help engineering teams proactively detect,
triage, and take action on all errors across the full software
stack before customers are impacted. These new capabilities expand
the company’s integrated, industry-leading errors inbox solution to
include a new user impact view, access to correlation data across
traces and logs, and an enhanced integration with Slack.
Legacy error tracking solutions often fail to detect smaller
errors which end up impacting the customer experience. By expanding
its error tracking capabilities, New Relic is helping engineering
teams detect all errors, even those that often fall through the
cracks, to minimize engineering toil and improve customer
experience. New Relic is the only observability platform to provide
a single place to view, triage, and resolve all errors across the
full application stack—including APM, RUM, mobile and serverless
data.
“As applications grow more complex, engineers need a system in
place to proactively triage and fix errors before the customer
experience is impacted,” said New Relic Observability Product GM
& Chief Growth Officer Manav Khurana. “New Relic error
tracking gives web, mobile, and back-end engineers a single place
to prioritize and resolve issues faster whenever a critical,
customer-impacting error arises. Because error tracking is part of
our all-in-one observability platform, we are able to automatically
display relevant traces and logs in context of an error, helping
engineers debug errors faster.”
Enhancements to error tracking include:
- User impact view: At a glance, see and sort
errors grouped by unique users impacted over time. It is not enough
for engineers to see how many errors are happening, having context
into how many users are getting a particular error helps teams
prioritize the errors that have the highest impact to the
business.
- Correlation across traces and logs: Get to the root
cause across the full stack by using stack traces, distributed
tracing, and logs all in a single view. There is no more need to
jump between different screens, changing context to debug complex
errors that span multiple services.
- Slack integration: New and resurfaced errors are sent
instantly to teams in Slack, eliminating the need for teams to
toggle between multiple platforms to detect and triage errors. This
enables teams to quickly identify any new errors or regressions and
resolve them quickly before customers are impacted.
In the last 12 months, engineering teams have used New Relic
error tracking to identify and manage more than 1 million errors.
New Relic is the only tool to allow engineers to intelligently
group and display errors by user and error impact, with context, on
a single screen, to enable teams to get ahead of issues and ship
code faster.
“At Beyond Finance, our mission is simple: we want to help
individuals move beyond debt. A critical part of ensuring that
happens is being able to monitor the health of our applications,”
said Ashley Zagorski, Software Engineer at Beyond Finance.
“We use error tracking to detect, triage, and resolve full-stack
errors—all in one place. With Error Tracking as the source of
truth, my engineering team can better collaborate to understand,
troubleshoot, and ultimately resolve errors faster, creating better
customer experiences and freeing up more time for innovation.”
New Relic error tracking is now available for free to all New
Relic full platform users and core users. For more information,
visit www.newrelic.com or check out our docs page.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
Forward-looking statements
This press release contains “forward-looking” statements, as
that term is defined under the federal securities laws, including
but not limited to statements regarding New Relic error tracking
capabilities, including any anticipated benefits, results and
future opportunities related thereto. The achievement or success of
the matters covered by such forward-looking statements are based on
New Relic’s current assumptions, expectations, and beliefs and are
subject to substantial risks, uncertainties, assumptions, and
changes in circumstances that may cause New Relic’s actual results,
performance, or achievements to differ materially from those
expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and
other results and the forward-looking statements in this press
release is included in the filings New Relic makes with the SEC
from time to time, including in New Relic’s most recent Form 10-Q,
particularly under the captions “Risk Factors” and “Management’s
Discussion and Analysis of Financial Condition and Results of
Operations.” Copies of these documents may be obtained by visiting
New Relic’s Investor Relations website at http://ir.newrelic.com or
the SEC's website at www.sec.gov. New Relic assumes no obligation
and does not intend to update these forward-looking statements,
except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20230110005479/en/
Media Contact Francesca DeAnda New Relic, Inc.
PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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