New Relic, the first and only HIPAA-compliant
observability platform, earns HITRUST Risk-based, 2-year
Certification to help healthcare and life sciences organizations
secure patient Protected Health Information (PHI)
New Relic (NYSE: NEWR), the observability company, today
announced that the New Relic One Platform hosted in Amazon Web
Services (AWS) has earned Certified status for information security
by HITRUST. HITRUST Risk-based, 2-year (r2) Certified status
demonstrates that the organization’s New Relic One Platform hosted
in Amazon Web Services (AWS) has met key regulations and
industry-defined requirements and is appropriately managing risk.
This achievement places New Relic in an elite group of
organizations worldwide that have earned this certification. By
including federal and state regulations, standards, and frameworks,
and incorporating a risk-based approach, the HITRUST Assurance
Program helps organizations address security and data protection
challenges through a comprehensive and flexible framework of
prescriptive and scalable security controls.
The certification follows the launch of New Relic’s
industry-first HIPPA-compliant observability platform, making it
the first and only in the industry to attain these achievements for
its full platform. By earning the HITRUST Risk-based, 2-year (r2)
Certified status, New Relic meets industry-defined regulations to
secure patient Protected Health Information (PHI) when managing
telemetry data.
As healthcare and life sciences organizations accelerated their
digital transformation journeys during the COVID pandemic,
Observability became business critical for them to ensure
world-class digital experiences for their patients, providers and
partners. However, adopting best-in-breed Observability practices
has been a challenge for engineering teams, as most Observability
solutions do not meet the required security and data protection
regulations. The most difficult challenge has been around securing
patient PHI. Today’s launch helps overcome this critical challenge
by ensuring that all of the telemetry data collected in New Relic
―including metrics, events, logs and traces―is part of a
HIPAA-compliant and HITRUST Risk-based, 2-year (r2) Certified
solution.
“Our mission is to empower every engineer with observability.
However, engineering teams in healthcare and life sciences
organizations have traditionally not been able to widely adopt
observability practices due to security and data protection
regulations,” said Wendy Sheppard, SVP & GM, Telemetry Data
Platform. “To address this opportunity, we launched the
industry’s first HIPAA-compliant observability platform last year
and are announcing the HITRUST Risk-based, 2-year (r2)
Certification today. These milestones demonstrate our commitment to
helping healthcare organizations deliver world-class experiences
while keeping PHI secure.”
"Improving patient experiences and lowering prices in the
pharmaceutical industry require tremendous cross-functional
expertise and operational excellence from countless technology
providers, and ensuring that our patient data is safeguarded is a
critical part of that," said Selvam Velmurugan, chief technology
officer at Blink Health. "With New Relic's observability
platform, our engineering teams can confidently resolve incidents
faster, while ensuring that sensitive, valuable patient data
remains uncompromised―all a tremendous value to our
organization.”
“The HITRUST Assurance Program is the most rigorous available,
consisting of a multitude of quality assurance checks, both
automated and manual,” said Bimal Sheth, Executive Vice
President, Standards Development & Assurance Operations,
HITRUST. “The fact that New Relic has achieved HITRUST
Risk-based, 2-year Certification attests to the high quality of
their information risk management and compliance program.”
New Relic’s HIPAA-compliant and HITRUST Risk-based, 2-year (r2)
Certified solution is generally available for eligible New Relic
customers, with the company signing Business Associate Agreements
(BAAs) to protect patient health information spanning cloud and
on-premises environments. In addition to HIPAA compliance and
HITRUST Risk-based, 2-year (r2) Certification, New Relic enables
customer success with a strong regulatory posture in security,
privacy and compliance, including SOC2, GDPR, and FedRAMP. For more
information, visit newrelic.com or read our blog.
About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying and running
great software. New Relic One delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs and traces—paired with the most powerful full stack
analysis tools to help engineers get past the ‘what’ to uncover the
‘why’. Delivered through the industry’s only consumption pricing
that’s intuitive and predictable, New Relic gives engineers more
value for the money by helping improve planning cycle times,
decrease change failure rates, accelerate release frequency and
reduce mean time to resolution. This helps the world’s leading
brands including AB InBev, Banco Internacional, Chegg, Gojek,
Signify Health, TopGolf, World Fuel Services (WFS) and Zalora
improve uptime and reliability, drive operational efficiency and
deliver exceptional customer experiences that fuel innovation and
growth. Uncover the ‘why’ with New Relic at www.newrelic.com.
Forward-looking statements
This press release contains “forward-looking” statements, as
that term is defined under the federal securities laws, including
but not limited to statements regarding New Relic’s HIPAA-compliant
observability platform, and expectations regarding opportunities
for New Relic to serve healthcare and life science organizations,
including any anticipated benefits, results and future
opportunities related thereto. The achievement or success of the
matters covered by such forward-looking statements are based on New
Relic’s current assumptions, expectations, and beliefs and are
subject to substantial risks, uncertainties, assumptions, and
changes in circumstances that may cause New Relic’s actual results,
performance, or achievements to differ materially from those
expressed or implied in any forward-looking statement. Further
information on factors that could affect New Relic’s financial and
other results and the forward-looking statements in this press
release is included in the filings New Relic makes with the SEC
from time to time, including in New Relic’s most recent Form 10-K
and Form 10-Q, particularly under the captions “Risk Factors” and
“Management’s Discussion and Analysis of Financial Condition and
Results of Operations.” Copies of these documents may be obtained
by visiting New Relic’s Investor Relations website at
http://ir.newrelic.com or the SEC's website at www.sec.gov. New
Relic assumes no obligation and does not intend to update these
forward-looking statements, except as required by law.
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Media Contact New Relic, Inc. PR@newrelic.com
Investor Contact Peter Goldmacher New Relic, Inc. 503-336-9280
IR@newrelic.com
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