Say Insurance Selects Medallia to Optimize its Digital and Call Center Experiences
October 09 2019 - 9:32AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that Say Insurance, a brand of Shelter
Insurance focused on property and casualty, has selected Medallia
to optimize the experiences they deliver in digital and call center
channels.
“Our customers are the lifeblood of our business and leveraging
technology to continuously elevate the experience we deliver to our
customers is imperative to meeting our growth plans,” said Marc
Deiter, director for Say Insurance.
Say Insurance is looking to expand its business and is
leveraging Medallia to understand the experience their customers
have on the website and with the call center in order to drive
improvements that will generate new business and company
growth.
“Digital transformation is here and customer experience is no
longer a luxury, but a necessity. We believe every company needs a
customer experience platform and we are delighted Say Insurance has
selected Medallia as its partner,” said Leslie Stretch, chief
executive officer of Medallia.
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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
© 2019 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
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