SoftBank Chooses Medallia as Customer Experience Platform
September 25 2019 - 8:00AM
Business Wire
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced that SoftBank has selected Medallia to
drive the company’s telecommunications retail customer experience
strategy.
Since its founding, the SoftBank Group has sought to use the
Information Revolution to contribute to the well-being of people
and society. With Medallia, SoftBank is enabled to reimagine
customer experience and improve the journey customers have with
their brand.
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About Medallia
Medallia is the pioneer and market leader in Experience
Management. Medallia’s award-winning SaaS platform, the Medallia
Experience Cloud, leads the market in the understanding and
management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment. www.medallia.com
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version on businesswire.com: https://www.businesswire.com/news/home/20190925005301/en/
PR Contact: Valerie Beaudett press@Medallia.com +1 (650)
400-7833
IR Contact: Carolyn Bass ir@medallia.com
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