Ingram Micro and SquareTrade Collaborate to Improve Service for Millions of Smartphone Customers
August 12 2013 - 8:30AM
Marketwired
Ingram Micro Inc. (NYSE: IM), the world's largest wholesale
technology distributor and a global leader in IT supply-chain,
mobile device lifecycle services and logistics solutions, today
announced a multi-year agreement with SquareTrade, the
number-one-rated mobile device protection plan, trusted by millions
of customers. Ingram Micro Mobility will provide all mobile device
lifecycle services and back-end supply chain operations for
SquareTrade, creating unrivaled reliability and consistency across
its operations. Through this collaboration, SquareTrade expects to
double the volume of protection plans by the end of the 2013 year,
adding smartphone protection for 1 million new customers over the
next five months.
Ingram Micro will also support SquareTrade's Advance Exchange
service, which provides a like-new, high-quality replacement device
overnight, directly to customers, along with a paid-for envelope to
ship back their damaged device.
"SquareTrade's award-winning customer service experience is
built on reliability, transparency and trust. We make this a
reality every day through the people we hire, the values we espouse
and the companies with which we partner," said Steve Abernethy,
president and CEO of SquareTrade. "Ingram Micro Mobility enhances
the crucial back-end of our customer experience, enabling us to
provide unparalleled service, which is what our customers expect
from us. This collaboration takes the quality and speed of our
mobile repairs -- the fastest growing sector of our business -- to
a whole new level."
"The combination of SquareTrade's strong commitment to providing
quality protection for mobile devices and Ingram Micro Mobility's
expertise and reputation in mobile device lifecycle services
creates an ideal collaboration," said Bashar Nejdawi, president,
Ingram Micro Mobility, North America. "In addition to a focus on
superior customer service, we pride ourselves on our reputation for
green stewardship and sustainability, and we look forward to
providing SquareTrade with greater operational efficiency and
direct access to consumers."
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About Ingram Micro Inc. Ingram Micro is
the world's largest wholesale technology distributor and a global
leader in IT supply-chain, mobile device lifecycle services and
logistics solutions. As a vital link in the technology value chain,
Ingram Micro creates sales and profitability opportunities for
vendors and resellers through unique marketing programs, outsourced
logistics and mobile solutions, technical support, financial
services and product aggregation and distribution. The company is
the only global broad-based IT distributor, serving approximately
160 countries on six continents with the world's most comprehensive
portfolio of IT products and services. Visit
www.ingrammicro.com.
Ingram Micro Mobility is a leading provider of device lifecycle
services -- with the ability to provide complete lifecycle
capabilities from basic warehousing to software loading, order and
accounts receivable management, end-user fulfillment, and reverse
logistics, which includes services from repair to refurbishment and
recycling of wireless devices. Visit
www.ingrammicro.com/mobility.
For More Information Contact: Investors: Damon
Wright (714) 382-5013 Media: Kari Brownsberger (312)
329-3980 kari.brownsberger@finnpartners.com Jessica Hoffman (408)
969-1063 jessica@squaretrade.com
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