Leverages Infosys Cobalt to simplify and
standardize Proximus' ServiceNow platform for better usability and
customer experience
BENGALURU, India, April 17, 2024 /PRNewswire/ --
Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global
leader in next-generation digital services and consulting, today
announced a successful collaboration with Proximus, Belgium's leading digital services and
communications solutions provider, on the ServiceNow platform.
Infosys helped Proximus to standardize its existing processes on
the ServiceNow platform and transform its customer service
management (CSM) operations.
For many years, ServiceNow's cloud-based platform has been at
the center of transformation for enterprise service management in
areas of infrastructure, application, and cloud. As part of the
engagement, Infosys has overhauled Proximus' CSM operations with
Infosys Cobalt, a set of services, solutions, and platforms for
enterprises to accelerate their cloud journey. This has enabled the
organization to minimize their ServiceNow platform
customizations and accelerate business value.
Antonietta Mastroianni, Chief
Digital and IT Officer, Proximus, said, "Our collaboration with
Infosys marks a transformative leap in reshaping the telecom realm.
Infosys' technical expertise in transforming legacy environments
with the ServiceNow platform makes it an ideal choice for
collaboration. Together, we will continue to revolutionize service
delivery and provide enhanced customer experience."
Rohit Batra, General Manager
and Vice President, Telecommunications, Media & Technology,
ServiceNow, said, "We are delighted to be working with
Infosys and Proximus to enable a simplified and standardized
process transformation. Our capabilities, combined with our proven
track record of delivering results with Infosys has enabled us to
create a highly standardized system, elevate customer experience,
streamline operations, and effectively manage costs across the vast
landscape of the telecom industry."
Upendra Kohli, Executive Vice
President – Communication, Media & Entertainment (Americas
& Europe),
Infosys, said, "We are delighted to take our 25-year-long
relationship with Proximus to the next level. A complete
reassessment, powered by Infosys Cobalt, has enabled Proximus to
accelerate its business value through better usability of the
ServiceNow platform. It underscores our commitment to transform
enterprises through efficient and cost-effective solutions. This
offering marks a significant step in our dedication to redefining
industry standards and delivering exceptional experiences."
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. Over 300,000 of our people work to amplify human
potential and create the next opportunity for people, businesses
and communities. We enable clients in more than 56 countries to
navigate their digital transformation. With over four decades of
experience in managing the systems and workings of global
enterprises, we expertly steer clients, as they navigate their
digital transformation powered by cloud and AI. We enable them with
an AI-first core, empower the business with agile digital at scale
and drive continuous improvement with always-on learning through
the transfer of digital skills, expertise, and ideas from our
innovation ecosystem. We are deeply committed to being a
well-governed, environmentally sustainable organization where
diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE:
INFY) can help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, or our future financial or operating performance, are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results or outcomes to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding the execution of our business strategy, our
ability to attract and retain personnel, our transition to hybrid
work model, economic uncertainties, technological innovations such
as Generative AI, the complex and evolving regulatory landscape
including immigration regulation changes, our ESG vision, our
capital allocation policy and expectations concerning our market
position, future operations, margins, profitability, liquidity,
capital resources, our corporate actions including acquisitions,
and cybersecurity matters. Important factors that may cause actual
results or outcomes to differ from those implied by the
forward-looking statements are discussed in more detail in our US
Securities and Exchange Commission filings including our Annual
Report on Form 20-F for the fiscal year ended March 31, 2023. These filings are available at
www.sec.gov. Infosys may, from time to time, make additional
written and oral forward-looking statements, including statements
contained in the Company's filings with the Securities and Exchange
Commission and our reports to shareholders. The Company does not
undertake to update any forward-looking statements that may be made
from time to time by or on behalf of the Company unless it is
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