Hyatt Offers More Seamless Travel Experience With Complimentary COVID-19 Testing for Guests at Latin America Resorts Travelin...
January 26 2021 - 10:00AM
Business Wire
New on-property COVID-19 tests and special
Travel Delay Rate offer peace of mind and convenience for travelers
visiting Hyatt hotels in Mexico, Costa Rica, the Caribbean and
South America
Driven by Hyatt’s purpose of care and to support the wellbeing
of guests, World of Hyatt members and customers, Hyatt Hotels
Corporation (NYSE: H) announced today that all 19 Hyatt resorts in
Latin America have arranged for complimentary on-property COVID-19
testing through May 31, 2021, for guests traveling to the U.S. This
is valid for up to two registered guests per guestroom per stay at
19 participating resorts in Mexico, Costa Rica, the Caribbean, and
South America. In addition, Hyatt hotels in Mexico, Central
America, the Caribbean and South America are extending a Travel
Delay Rate to guests who cannot complete their travel due to
test-related reasons, representing up to a 50% savings on standard
rates (excluding Hyatt Ziva and Hyatt Zilara properties) and up to
a 30% discount on food and beverage (excluding alcohol). These
special offers serve as an extension of Hyatt’s Global Care &
Cleanliness Commitment, which enhances operational practices at
Hyatt hotels during the COVID-19 pandemic and beyond, with guest
and colleague wellbeing as a top priority.
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Grand Hyatt Baha Mar, The Bahamas (Photo:
Business Wire)
“Everything we do is grounded in listening and fueled by care.
Our new complimentary COVID-19 testing and Travel Delay Rate
provide travelers with added confidence, peace of mind and
convenience when staying at or considering travel to Hyatt
properties in Latin America,” said Mark Vondrasek, Chief Commercial
Officer, Hyatt. “We are leading with safety first and wellbeing
always with creative, innovative solutions and look forward to
expanding testing options to more Hyatt guests and hotels across
the Americas and globally in the near future.”
Safety First: Complimentary On-Property COVID-19
Testing
Following the Centers for Disease Control and Prevention’s (CDC)
expanded requirements for a negative COVID-19 test to all air
passengers entering the United States within the three days before
their flight to the U.S. departs, all 19 Hyatt resorts in Mexico,
Costa Rica, the Caribbean and South America have arranged for a
complimentary COVID-19 test for up to two registered guests per
guestroom per stay through May 31, 2021, for guests traveling to
the U.S. Complimentary rapid antigen or RT-PCT testing options
(both approved testing per CDC guidelines) and minimum length of
stay requirements vary by property. Guests may purchase additional
on-property tests for a fee, which varies per property. Guests can
visit hyatt.com/covid-19 for a list of participating resorts.
Wellbeing Always: Travel Delay Rate
To further care for any guest who is required to extend their
stay due to a delay in testing or test results or a positive test
result prior to their return flight, Hyatt hotels and resorts
across Mexico, Central America, the Caribbean and South America
will offer a special Travel Delay Rate, extending a 50% and
25% savings on standard rates at full service and select service
hotels, respectively, as well as up to a 30% discount on their food
and beverage at the hotel (excluding alcohol). The rate is valid
for stays up to 14 nights, no minimum length of stay is required at
this time and guests must book with hotel directly while on
property. This offer is not valid at Hyatt Ziva and Hyatt Zilara
properties.
All Hyatt hotels will work with local health authorities and
follow local guidelines to make arrangements for guests who may be
required to self-isolate after their COVID-19 test, either by
accommodating guests on property or a local quarantine center.
Guidelines and services vary by destination.
To learn more about on-property COVID-19 testing options and the
Travel Delay Rate, guests may contact the Hyatt Global Contact
Center at 800-323-7249 or their hotel directly.
For more details regarding the CDC’s latest order, please visit
cdc.gov/coronavirus.
Hyatt’s multi-layered Global Care & Cleanliness Commitment
further enhances its operational guidance and resources around
colleague and guest safety and peace of mind. More information on
Hyatt’s commitment can be found here:
hyatt.com/care-and-cleanliness.
Terms & Conditions:
- Complimentary rapid antigen or RT-PCR testing only applies to
guests at participating hotels through May 31, 2021 who are
departing for the U.S.
- A complimentary rapid antigen test or RT-PCR (based on
location) will be offered for each guest up to two (2) registered
guests per guestroom per stay, on direct and third-party
bookings.
- Tests must be conducted during a stay at a participating hotel,
and no refund or credit will be issued for unused tests. Guest may
be required to establish test results and show proof of travel
plans.
- Concessions to the minimum stay requirements for large
groups/weddings are at the discretion of resort.
- Testing offer not valid for guests traveling to other locations
and subject to terms and conditions disclosed at time of
booking.
- Travel Delay Rate valid in connection with extending both
direct and third-party bookings and will be based on prevailing
rate at time of reservation extension.
- Rate must be booked on-property due to a delay in testing or
test results or a positive test during stay and prior to
departure.
- Guest may be required to establish test results and show proof
of interrupted travel plans.
- Valid at all Hyatt hotels in Mexico, Central America, the
Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara
resorts. Rate may only be booked by a guest during a stay.
- Participating hotels reserve the right to change Travel Delay
Rate to the then-current Hyatt Daily Rate in the event of fraud,
abuse or misuse of the Travel Delay Rate.
- Offers may be modified or withdrawn at any time without notice
for any reason, including if the CDC modifies its testing
requirements.
- Offers subject to availability and void where prohibited by
law.
The term “Hyatt” is used in this release for convenience to
refer to Hyatt Hotels Corporation and/or one or more of its
affiliates.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading
global hospitality company offering 20 premier brands. As of
September 30, 2020, the Company's portfolio included more than 950
hotel, all-inclusive, and wellness resort properties in 67
countries across six continents. The Company's purpose to care for
people so they can be their best informs its business decisions and
growth strategy and is intended to attract and retain top
employees, build relationships with guests and create value for
shareholders. The Company's subsidiaries develop, own, lease,
operate, manage, franchise, license or provide services to hotels,
resorts, branded residences, and vacation ownership properties,
including under the Park Hyatt®, Miraval®, Grand
Hyatt®, Alila®, Andaz®, The Unbound Collection
by Hyatt®, Destination®, Hyatt Regency®,
Hyatt®, Hyatt Ziva™, Hyatt Zilara™,
Thompson Hotels®, Hyatt Centric®, Caption by
Hyatt, Joie de Vivre®, Hyatt House®, Hyatt
Place®, tommie™, UrCove, and Hyatt Residence
Club® brand names, and operates the World of Hyatt® loyalty
program that provides distinct benefits and exclusive experiences
to its valued members. For more information, please visit
www.hyatt.com.
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Jorian Weiner Hyatt 312-780-3004 jorian.weiner@hyatt.com
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