Independent Restaurants Can Streamline Operations of Online Orders Through New Clover and Grubhub Integration
August 25 2021 - 9:16AM
Business Wire
Integration offers restaurants an opportunity
to increase order volumes while aggregating inventory, menu, and
order management via the Clover platform
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
payments and financial services technology, including the Clover®
point-of-sale and business management platform, and Grubhub,
(NASDAQ: GRUB), a leading U.S. food-ordering and delivery
marketplace, announced today a direct integration of the Clover and
Grubhub platforms to help thousands of independent restaurants more
efficiently manage and fulfill online orders.
The Clover platform includes Clover Online Ordering, which gives
restaurant owners a consolidated view of their entire online
ordering operation — from menu updates to order management.
Restaurants that utilize Clover and are already partnered with
Grubhub will be able to integrate operations directly into their
Clover platform, eliminating the need for a separate tablet for
Grubhub orders and significantly streamlining digital orders
through menu synchronization, order submissions, and more.
Restaurants that utilize Clover and are not currently partnered
with Grubhub will be able to easily and seamlessly sign up for
pickup and delivery on Grubhub through the Clover platform for a
commission-free trial, effectively expanding their reach to
Grubhub's more than 33 million diners across the country.
“We know that simplifying ordering operations is top of mind for
our restaurant partners, and with the Clover integration,
restaurateurs can have peace of mind knowing all of their orders
are going to one place — negating the need for multiple tablets and
having to manually input orders,” said Theresa Dold, vice president
of restaurant product at Grubhub. “We’re excited to offer this
integration to tens of thousands of independent restaurants across
the country who are looking to streamline their operations.”
“Integrating Clover and Grubhub makes management of delivery
orders much easier for restaurants, enabling them to reach more
customers while operating more efficiently,” said Ellen Linardi,
senior vice president of product and design at Clover. “This is the
first of multiple delivery options that will be accessible to
restaurants via the Clover platform, providing a practical way for
restaurants to meet customers’ growing appetite for food
delivery.”
According to the Mercator Advisory Group’s U.S. 2021 Buyers
PaymentsInsights survey, the percentage of consumers who have
ordered restaurant delivery services through a mobile phone or
computer jumped from 8 percent in 2019 to 21 percent in 2021.
“The popularity of food delivery apps was already growing before
2020,” said Rob Misasi, president of Mercator Advisory Group. “The
pandemic acted as a catalyst that accelerated the adoption rate as
stay-at-home households looked for a quick, easy and safe way to
have restaurant meals delivered. Now, many consumers continue to
want this convenience, and the integration of services such as
Clover and Grubhub can increase the competitiveness of restaurants
among customers looking for this type of dining option.”
Existing and new Grubhub merchants can sign up for the
integration from the Clover platform, and will benefit from:
- Streamlined order management — In-store and online
orders input via the Clover platform, as well as Grubhub orders,
both real-time and scheduled, are sent directly to the restaurant’s
kitchen printers —streamlining order management and helping to
ensure order accuracy.
- Real-time synchronization — A restaurant's menu is
updated directly in real time on Grubhub sites, reflecting when
items become out of stock or when stores close or open early.
Merchants can also pause and later resume Grubhub ordering by
toggling off “Accept Orders” in the Clover platform.
- Third-party delivery menu — Clover merchants can manage
a third-party delivery partner menu that differs from the
restaurant's in-store and online ordering menus, allowing
restaurants to tailor items and pricing specifically for
Grubhub.
- Delivery Options — Pickup, self-delivery by
restaurant drivers, and Grubhub delivery are all supported.
Self-delivery stores, delivery fees and delivery zones will be
maintained by Grubhub.
- Consolidated reporting —The integration consolidates
financial reporting for restaurants into one system within the
Clover platform.
Restaurants that are not currently partnered with Grubhub can
sign up through their Clover platform for a free 60-day trial*. For
more information on the integration and to sign up, please visit
grubhub.com/restaurant/clover/.
Clover is a complete business-management platform enabling
businesses to maximize their operating efficiencies and grow, while
allowing customers to pay using a debit or credit card or via
mobile payment options such as Apple Pay®, Samsung Pay®, and Google
Pay®. As a point-of-sale platform for merchants, Clover processes
$180 billion in annualized payment volume.
*60-day Free Offer is available for a limited time only and is
open to select restaurants that maintain point-of-sale integration
with Clover. Restaurant must be new to the Grubhub platform. Offer
is non-transferrable. Restaurant will remain responsible for
Grubhub’s standard order processing fee (which includes credit card
fees). Grubhub reserves the right to cancel, suspend and/or modify
the offer, or any part of it, for any reason at any time,
including, without limitation, if any fraud or technical failure
impairs the integrity or proper functioning of the offer. Offer and
participation are subject to the Grubhub Terms of Use and the
Grubhub Privacy Policy.
About Fiserv
Fiserv, Inc. (NASDAQ:FISV) aspires to move money and information
in a way that moves the world. As a global leader in payments and
financial technology, the company helps clients achieve
best-in-class results through a commitment to innovation and
excellence in areas including account processing and digital
banking solutions; card issuer processing and network services;
payments; e-commerce; merchant acquiring and processing; and the
Clover® cloud-based point-of-sale solution. Fiserv is a member of
the S&P 500® Index and the FORTUNE® 500, and is among FORTUNE
World’s Most Admired Companies®. Visit fiserv.com and follow on
social media for more information and the latest company news.
About Grubhub
Grubhub is part of Just Eat Takeaway.com (LSE: JET, AMS: TKWY,
NASDAQ: GRUB), a leading global online food delivery marketplace.
Dedicated to connecting more than 33 million diners with the food
they love from their favorite local restaurants, Grubhub elevates
food ordering through innovative restaurant technology, easy-to-use
platforms and an improved delivery experience. Grubhub features
more than 300,000 restaurant partners in over 4,000 U.S.
cities.
FISV-G
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version on businesswire.com: https://www.businesswire.com/news/home/20210825005487/en/
Media Relations: Ann S. Cave Vice President, External
Communications Fiserv, Inc. +1 678-325-9435 ann.cave@fiserv.com
Additional Contact: Jenna DeMarco Senior Associate,
Corporate Communications Grubhub +1 630-945-6405
jdemarco@grubhub.com
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