HOUSTON, March 19, 2020 /PRNewswire/ -- BBVA USA today announced that it would be
closing most of its 637 branch lobbies and instead serving
customers through its drive-thrus as a proactive measure to protect
the health and well-being of customers, employees and communities,
as well as do its part to limit the spread of the coronavirus
COVID-19.
According to BBVA USA Head of
Retail Larry Franco, this measure, in addition to others taken by
the bank in recent days, is one way it is fulfilling its
responsibilities to customers, employees and communities in these
unprecedented times.
"Putting the customer first has always been one of our guiding
values as a global organization," he said. "How we deliver on that
promise in these uncertain times may look a little different today
than it did a few weeks ago, but these proactive measures allow us
to fulfill our commitment while also protecting our employees'
health and well-being. This strategy also enables us to provide
vital services in 94 percent of our branches, while working safely
and responsibly."
Effective March 20 the majority of
BBVA USA branches will move to
drive-thru only, while some locations without drive-thrus or in
close proximity to branches with active drive-thrus will be closed.
Five percent of branches will operate with limited lobby hours
three days a week. These are branches without a drive-thru and are
located more than 10 miles from the next closest BBVA location.
Starting March 21, all branches will
be closed on Saturdays until further notice.
"These are extraordinary times, but we feel confident that in
taking this measure we are doing the right thing for our customers,
employees and community," Franco said. "Our values dictate that we
support each other as one team, we think big and we help our
customers in the ways we are able. This modification underscores
each of those and allows for continuity of business."
To schedule a lobby appointment, customers should call the
banking center's phone number available on
BBVAUSA.com. Customers can check the status and hours
of our branch network here for the latest availability
information.
BBVA continues to recommend that customers stay home and use
Online Banking and the bank's award-winning Mobile Banking app as
the best solutions for their banking needs.
Learn more about BBVA Mobile Banking with this video. Customers
with questions can contact Online and Mobile Banking Customer
Service at 1-800-273-1057.
Earlier this week, BBVA USA
also announced special offers for customers impacted by COVID-19,
including:
- Deferred and extension payments on existing consumer and small
business loans and credit cards
- Waived and refunded ATM fees
- Penalty-free CD withdrawals, for CDs opened prior to
March 1
For questions on accounts and to speak with a telephone banking
agent, customers can contact 844-BBVA-USA. For questions about loan deferrals and
extensions, customers can contact 844-222-3862. BBVA USA representatives will be available
8AM – 6PM
CDT, Monday through Friday. More information on the special
assistance package can be found here.
As the situation with COVID-19 evolves, the bank continues to
work with its critical response teams, suppliers and vendors, to
avoid interruption to bank operations and to continue providing
service to its customers.
Customers can stay up to date by using BBVA USA's COVID-19 online resource, here.
For more BBVA news visit, www.bbva.com and the U.S.
Newsroom.
Additional news updates can be found via Twitter and
Instagram.
For more financial information about BBVA in the U.S., visit
bbvausa.investorroom.com.
About BBVA
BBVA Group
BBVA (NYSE: BBVA) is a customer-centric global financial services
group founded in 1857. The Group has a strong leadership position
in the Spanish market, is the largest financial institution in
Mexico, it has leading franchises
in South America and the Sunbelt
Region of the United States. It is
also the leading shareholder in Turkey's Garanti BBVA. Its purpose is to bring
the age of opportunities to everyone, based on our customers' real
needs: provide the best solutions, helping them make the best
financial decisions, through an easy and convenient experience. The
institution rests in solid values: Customer comes first, we think
big and we are one team. Its responsible banking model aspires to
achieve a more inclusive and sustainable society.
BBVA USA
In the U.S., BBVA is a Sunbelt-based financial institution that
operates 641 branches, including 330 in Texas, 89 in Alabama, 63 in Arizona, 61 in California, 44 in Florida, 37 in Colorado and 17 in New Mexico. The bank ranks among the top 25
largest U.S. commercial banks based on deposit market share and
ranks among the largest banks in Alabama (2nd), Texas (4th) and Arizona (6th). In the U.S., BBVA has been
recognized as one of the leading small business lenders by the
Small Business Administration (SBA) and ranked 8th nationally in
terms of dollar volume of SBA loans originated in fiscal year
2018.
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SOURCE BBVA USA