Pennsylvania American Water Offers Second Virtual Information Session on Customer Assistance Programs
January 11 2021 - 10:00AM
Business Wire
Live webinar will help customers understand
their eligibility and learn how to apply for or enroll in company’s
variety of bill payment assistance programs
Pennsylvania American Water is hosting a second virtual
information session about its customer assistance programs on
Thursday, Jan. 14 from 4:00-4:30 p.m. Representatives from
Pennsylvania American Water and the company’s H2O Help to Others
program administrator, Dollar Energy Fund, will provide information
about the company’s H2O Help to Others Program, which offers
financial assistance for income-eligible customers, including
grants of up to $500 per year, discounts on monthly water and
wastewater charges, and water-saving devices and education. The
company will also explain how all customers – regardless of income
– can set up payment arrangements, sign up for budget billing, and
reduce water usage to lower their monthly bills.
“Our first live information session last month had more than 100
participants, and we were pleased to help these customers navigate
our different assistance programs,” said Laura Martin, director of
communications and external affairs at Pennsylvania American Water.
“Understanding the unique financial challenges COVID-19 has created
for some customers, our hope with this second session is to
continue eliminating barriers that prevent customers in need from
applying for assistance.”
Pennsylvania American Water informed customers in November that
it was extending its suspension of water service shutoffs until
April 2021. However, the company is urging customers who are facing
financial hardships to not wait to seek assistance until a shutoff
is looming and is conducting additional outreach to encourage
participation in its assistance programs.
To access the live session, visit https://bit.ly/2JWLHNA a
few minutes prior to the event. Pre-registration not required
and there is no password to join. Participants will be able to ask
questions live during the event. A recording of last month’s
session is posted to the company’s YouTube channel for customers
who cannot participate live.
For more information, download this event flyer or visit
https://www.amwater.com/paaw/customer-service-billing/customer-assistance-programs.
The company also recently released a new educational video on its
customer assistance programs.
About Pennsylvania American Water
Pennsylvania American Water, a subsidiary of American Water
(NYSE: AWK), is the largest investor owned water utility in the
state, providing high-quality and reliable water and/or wastewater
services to approximately 2.4 million people. With a history dating
back to 1886, American Water is the largest and most geographically
diverse U.S. publicly traded water and wastewater utility company.
The company employs more than 6,800 dedicated professionals who
provide regulated and market-based drinking water, wastewater and
other related services to 15 million people in 46 states. American
Water provides safe, clean, affordable and reliable water services
to our customers to make sure we keep their lives flowing. For more
information, visit amwater.com and follow American Water on
Twitter, Facebook and LinkedIn.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210111005338/en/
Media Contact: Laura Martin Director, Communications
& External Affairs T: 304-340-2089 C: 304-932-7158
laura.martin@amwater.com
American Water Works (NYSE:AWK)
Historical Stock Chart
From Mar 2024 to Apr 2024
American Water Works (NYSE:AWK)
Historical Stock Chart
From Apr 2023 to Apr 2024