New Partnership offers 8x8 Contact Center Customers
Integration with Verint Monet and Verint Enterprise
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, and 8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, announced today a partnership to
bring integrated cloud workforce management applications and cloud
contact center to mid-market and enterprise businesses
worldwide.
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the full release here:
https://www.businesswire.com/news/home/20210125005228/en/
“As a retail organization, we rely heavily on accurate real-time
data,” said Martin Sessa, Director, Global Infrastructure &
Operations at Urban Outfitters, Inc., a leading lifestyle products
and services company which operates a portfolio of global consumer
brands comprised of the Anthropologie, BHLDN, Free People, FP
Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues
brands. “With 8x8 and Verint now integrated, Urban Outfitters'
Information Technology team can continue to provide to our Contact
Center Management team the best experience to manage employees and
the intra-day information that results in the highest quality
customer experience.”
Verint is a recognized global leader in customer engagement,
with offerings to enable organizations and empower their teams to
engage more effectively with customers in the contact center,
branch, and back office. 8x8 is a leader in the Unified
Communications as a Service (UCaaS) and Contact-Center-as-a-Service
(CCaaS) sectors. The company’s cloud communications and contact
center solution integrates business communications, collaboration,
customer and workforce engagement, omnichannel routing and
analytics to deliver superior employee and customer
experiences.
Through this partnership, 8x8 Contact Center customers will
benefit from a single source for best-in-class cloud-based contact
center solutions and deep integrations to Verint’s Workforce
Management. Tight synchronization of historical and real-time
interaction data and agent information from 8x8 Contact Center with
Verint Monet or Verint Enterprise comes out of the box without the
need for professional services, allowing organizations to optimize
customer engagement operations by making it even easier to plan,
forecast, and schedule contact center agent workloads.
“Joining forces with Verint enables us to further expand our
workforce management offerings with market-leading solutions,” says
Dave Sipes, CEO at 8x8, Inc. “These integrations support our
‘operate-from-anywhere’ approach—enabling organizations with
contact centers of all sizes as well as those looking for a
single-vendor integrated communications and contact center solution
to easily collaborate and connect agents, employees and
customers.”
“The Verint Open Cloud Platform supports deep integrations and
purpose-built solutions for businesses of all sizes,” says Verint’s
Dan Bodner, CEO. “The integration gives 8x8 customers access to
Verint's innovative cloud applications that drive elevated customer
and employee experiences.”
Learn more about Verint’s Workforce Engagement Cloud.
Learn more about 8x8 Contact Center and 8x8’s complete portfolio
of operate-from-anywhere enterprise communications solutions that
uniquely bring together all essential digital workplace
elements.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice, video, chat, and API solutions powered by
one global cloud communications platform. 8x8 empowers workforces
worldwide to connect individuals and teams so they can collaborate
faster and work smarter. Real-time business analytics and
intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
About Verint Systems Inc.
Verint (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open
architecture, and The Science of Customer Engagement™ to help
customers close the engagement capacity gap.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. or 8x8, Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see the most recent Annual
Reports on Form 10-K and other filings made with the SEC by Verint
and 8x8. The forward-looking statements contained in this press
release are made as of the date of this press release and, except
as required by law, neither Verint or 8x8 assumes any obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks
of Verint Systems Inc. or its subsidiaries. Verint and other
parties may also have trademark rights in other terms used
herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20210125005228/en/
Verint Contacts: Media
Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
8x8 Contacts: US
Media John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations Victoria Hyde-Dunn, 1-669-333-5200
victoria.hyde-dunn@8x8.com
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