Vivid Seats Recognized by Newsweek for Best Customer Service in America
August 30 2023 - 12:00PM
Vivid Seats Inc. (NASDAQ: SEAT), a leading marketplace that
utilizes its technology platform to connect millions of buyers with
thousands of ticket sellers across hundreds of thousands of events
each year, today announced that it has been awarded a place on
Newsweek’s list of America’s Best Customer Service 2024 in the
“Ticketing” category.
This prestigious award is presented by Newsweek and Statista
Inc., the world-leading statistics portal and industry ranking
provider. The 2024 America’s Best Customer Service rankings were
identified from the results of an independent survey of more than
30,000 U.S. customers who have either made purchases, used
services, or gathered information about products or services in the
past three years.
“Putting fans first has been a pillar of our success to date,
and one that has set us apart from the rest,” said Stan Chia, Vivid
Seats CEO. “We are thrilled to be recognized by Newsweek again for
our strong track record of providing excellence in customer
service. With a commitment to continually raising the bar and
increasing customer satisfaction, our efforts have not only earned
Vivid Seats a loyal following but some of the highest Net Promoter
Scores in the industry.”
The America's Best Customer Service 2024 title recognizes
companies that value its customers and provide excellent customer
service. In total, over 200,000 evaluations were collected, and the
survey was conducted on retailers and service providers from 166
categories, providing results for a broad spectrum of customer
experiences in traditional retail, online, and service segments.
For each category, the most relevant brands were included in the
scope of the survey according to reputation, turnover, or market
share. The final assessment and rankings were based on the
Likelihood of Recommendation, Quality of Communication,
Professional Competence, Range of Services, Customer Focus, and
Accessibility.
Vivid Seats provides exceptional value through the ticket
industry’s only loyalty program, Vivid Seats Rewards. By
allowing fans to earn loyalty rewards on every purchase that they
can redeem for ticket credits, the program provides fans with the
opportunity to attend more of their favorite events and, most
importantly, make lifetime memories while doing so. In addition to
ticket savings, Vivid Seats Rewards includes fan benefits ranging
from surprise upgrades to exclusive experiences.
About Vivid Seats
Founded in 2001, Vivid Seats is a leading online ticket
marketplace committed to becoming the ultimate partner for
connecting fans to the live events, artists and teams they love.
Based on the belief that everyone should “Experience It Live,” the
Chicago-based company provides exceptional value by providing one
of the widest selections of events and tickets in North America and
an industry leading Vivid Seats Rewards program where all fans can
earn on every purchase. Vivid Seats has been chosen as the official
ticketing partner by some of the biggest brands in the
entertainment industry including ESPN, Rolling Stone and the Los
Angeles Clippers. Vivid Seats also owns Vivid Picks, a daily
fantasy sports app. Through its proprietary software and unique
technology, Vivid Seats drives the consumer and business ecosystem
for live event ticketing and enables the power of shared
experiences to unite people. Vivid Seats has been recognized by
Newsweek as one of America’s Best Companies for Customer Service in
ticketing. Fans who want to have the best live experiences can
start by downloading the Vivid Seats mobile app, going to
vividseats.com, or calling 866-848-8499.
Contacts:
MediaJulia
YoungJulia.Young@vividseats.com
InvestorsKate
AfrickKate.Africk@vividseats.com
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