CHICAGO, June 10, 2020 /PRNewswire/ -- United Airlines
today became the first major U.S. airline to ask all passengers to
complete a health self-assessment during their check-in process.
Based on recommendations from the Cleveland Clinic, the
"Ready-to-Fly" checklist asks customers to confirm they have not
experienced COVID-19-related symptoms in the 14 days prior to
flying. The assessment is part of United CleanPlus, the company's
commitment to putting health and safety at the forefront of the
entire customer experience.
"As people are returning to their daily activities during the
COVID-19 pandemic, their health and safety – as well as the health
and safety of others - should continue to be top-of-mind," said Dr.
James Merlino, Chief Clinical
Transformation Officer at Cleveland Clinic, a nonprofit academic
medical center and a United CleanPlus advisor. "Our health experts
are pleased to play a role in helping people travel more safely and
we worked closely with United to develop a health self-assessment
for its customers to better ensure precautions are taken before
beginning their journey."
In accordance with guidance set forth by Cleveland Clinic, the
Centers for Disease Control and Prevention (CDC) and World Health
Organization (WHO), the Ready-to-Fly checklist requires customers
to click "Accept" to indicate they have reviewed the checklist
during the digital check-in process on the United mobile app,
United.com, on a United kiosk, or by reviewing and verbally
confirming when checking-in with an agent at the airport to receive
a boarding pass. The checklist includes the following:
- You must wear a face covering while on board for the safety of
everyone.
- Have not been diagnosed with COVID-19 in the last 21 days. Have
not experienced any of the following symptoms in the past 14 days
(excludes symptoms from a pre-existing condition)
-
- Temperature of 38 C/100.4 F or higher
- Cough
- Shortness of breath/difficulty breathing
- Chills
- Muscle pain
- Sore throat
- Recent loss of taste or smell
- Have not been denied boarding by another airline due to a
medical screening for a communicable disease in the last 14
days.
- Have not had close contact with someone who tested positive for
COVID-19 in the last 14 days.
The checklist also affirms customers are willing to abide by the
airline's other safety protocols, including wearing a face
covering, which is now mandatory for all employees and customers on
board a United aircraft. Customers that are not able to confirm
these requirements and choose not to travel will be able to
reschedule their flight. Customers may also choose to check-in at
the airport for further review.
"The health and safety of our customers and employees is our
highest priority, and we have been working closely with trusted
medical experts and partners to institute new practices and
procedures to further protect those who work and travel with us,"
said Pat Baylis, United's Corporate
Medical Director. "United's 'Ready-to-Fly' wellness checklist sets
clear guidelines on health requirements for our customers and helps
minimize the risk of exposure during the travel experience."
The health self-assessment is part of the United
CleanPlus program, which also brings together one of the most
trusted brands in surface disinfection - Clorox - and the country's
top medical experts - Cleveland Clinic - to inform and guide
United's new cleaning, safety and social distancing protocols that
includes touchless check-in for baggage at select locations, sneeze
guards, and mandatory face coverings for crew and customers onboard
our flights.
In April, United became the first major U.S.-based airline to
require flight attendants to wear a face mask while on duty, and
beginning in May, expanded that mandate to include all employees
and customers on board. This includes front-line workers like
pilots, customer service agents and ramp workers when on board an
aircraft, along with any other United employees traveling using
their flight benefits.
For full information on the United Clean Plus program, please
visit united.com/cleanplus.
About United
United's shared purpose is "Connecting People. Uniting the
World." For more information, visit united.com, follow @United on
Twitter and Instagram or connect on Facebook. The common stock of
United's parent, United Airlines Holdings, Inc., is traded on the
Nasdaq under the symbol "UAL".
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SOURCE United Airlines