NICE Integrations With Microsoft Teams to Be Showcased at Microsoft Ignite
November 08 2019 - 6:30AM
Business Wire
Financial institutions and contact centers that
rely on Microsoft Teams will be able to improve compliance through
advanced interactions capture
NICE (Nasdaq: NICE) today announced it will be showcasing
how NICE’s solutions work with Microsoft Teams to improve
compliance during the Microsoft Ignite Conference which is taking
place November 4-8, 2019 in Orlando, Florida.
“We are especially thrilled to highlight our integration with
Microsoft at the Microsoft Ignite Conference,” said Chris
Wooten, Executive Vice President of NICE Vertical Markets.
“This is a huge milestone in our relationship and we’re looking
forward to sharing the value of our joint solutions with thousands
of Microsoft customers.”
NICE is slated to complete integration and testing of Microsoft
Teams and NICE’s innovative recording solutions, including NICE
Trading Recording (NTR), NICE Engage Recording and NICE inContact
CXone, in the first half of next year allowing NICE to be able to
reliably record and reproduce all communication modes and media
sources exchanged through Teams.
Microsoft Teams is a unified communication and collaboration
platform that is transforming the way millions of people work every
day, including those in financial services firms and contact
centers. It combines chat, video meetings, voice calling, document
sharing and online collaboration in a single application.
The NICE Trading Recording System (NTR) is an all-in-one
compliance-focused trade conversation recording platform used by
most of the world’s leading banks and investment firms to ensure
regulatory compliance.
NICE Engage for contact center recording is a robust, scalable
and secure platform that leverages real-time capabilities for
advanced use cases and simplifies the management of interactions
from multiple channels and data sources in a single place. NICE
Engage powers unique and innovative solutions for compliance and
fraud prevention that reduce the risks of violations while
decreasing losses.
Contact centers that use Microsoft Teams will be able to
leverage the power of NICE inContact CXone integrated with Teams to
improve rapid collaboration across the contact center and the rest
of the organization, leading to faster answers for customers and a
better experience for contact center agents and customers.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20191108005024/en/
Corporate Media Contact Christopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.com
Investors: Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez, +972-9-775-3798, CET, ir@nice.com
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