NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience
September 16 2019 - 6:30AM
Business Wire
NICE Nexidia’s Neural Phonetic Speech
AnalyticsTM Integrates with New CONOOTO App
NICE (Nasdaq: NICE) is announcing that Hakuhodo DY
Holdings Inc., a world leading marketing services company, has
become the first marketing services company in Japan to implement
NICE Nexidia Analytics. Seeking technology to analyze interactions
and customer conversations within the many different areas of the
company, Hakuhodo DY Holdings Inc. has begun improving customer
satisfaction and sales efficiency.
“As an innovator, Hakuhodo DY Holdings Inc. is proud to be one
of the first organizations in Japan to utilize NICE Nexidia,” said
Masato Aoki, General Manager of Marketing Technology Development
Division, Hakuhodo DY Holdings Inc. “Our customers are our
priority and Nexidia gives us the tools to increase efficiency,
which improves customer experience. We have a roll-out plan to
utilize this state-of-the-art technology throughout our family of
products to enable our customers to have a personalized experience
to meet all of their needs.”
Hakuhodo DY Holdings Inc. has designed an integrated solution
which allows external outside sales meetings with customers
granting permission to be recorded through the CONOOTO application
(iPad app for Face to Face recording). The recorded interactions
are sent to the Nexidia SaaS environment to analyze the meeting
audio and validate the best potential options for the sales team to
showcase for the customer. This process allows a personalized
experience for customers while allowing sales to make better
pitches each and every time, improving the experience for customers
and employees simultaneously.
“The way Hakuhodo DY Holdings Inc. is utilizing NICE Nexidia
Analytics is not only exciting for their customers but is
cutting–edge in terms of the new CONOOTO app,” said Darren
Rushworth, President of NICE APAC. “Hakuhodo DY Holding Inc’s
sales team is able to create a pitch model based on historical
meeting data, restructure their coaching program and receive the
support to transform their script to improve the effectiveness for
each customer. This innovative approach gives the organization full
visibility into the sales cycle, improves sales conversion and
delivers improved customer experience.”
NICE Nexidia is one of the only interaction analytics solutions
that uses deep learning neural networks, which allows the analytics
algorithm to deliver the highest accuracy against real-world
conversational audio. With this capability, Neural Phonetic Speech
AnalyticsTM produces word-level audio transcription, a phonetic
index and customer sentiment scores with unparalleled speed and
accuracy. To learn more about Nexidia Analytics, click here.
About Hakuhodo DY Holdings Inc. Hakuhodo DY Holdings Inc.
is a marketing services company headquartered in Tokyo, Japan. It
was formed in 2003 when its core brand agencies Hakuhodo Inc.
(founded 1895), Daiko Advertising Inc. (founded 1944) and YOMIKO
ADVERTISING INC. (founded 1946) integrated and created a joint
holding company (“DY” represents the initial letters of Daiko and
YOMIKO, respectively).
The Hakuhodo DY Group comprises seven distinct groups: the
Group’s integrated advertising companies Hakuhodo, Daiko, YOMIKO;
the next-generation digital agency IREP; the integrated media
company Hakuhodo DY Media Partners; D.A.Consortium; and the
strategic operating unit kyu.
Advertising Age ranks the Hakuhodo DY Group as the world’s No.
12 agency company. The Group consists of 374 subsidiaries and
affiliates, with a combined total of over 21,000 employees working
in 21 countries. In Japan, it is ranked the No. 2 agency group.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190916005358/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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