Matrix Bancorp Announces Personal Computer Theft; Starts Aggressive Program to Protect Customers Against Identity Theft
August 04 2006 - 6:40PM
Business Wire
Matrix Bancorp, Inc. (NASDAQ:MTXC) (the "Company") today announced
that two laptop computers, both the property of Matrix Capital
Bank, were stolen from its headquarters building in downtown
Denver, Colorado. The computers, one of which contains certain
proprietary information regarding Matrix Capital Bank and some of
its customers, are strong-password protected and the information on
them is fully encrypted. The Company is in the process of
contacting affected customers. No customer of any of Matrix Capital
Bank's affiliates is affected by the theft. At this time, the
Company has no reason to believe that any confidential customer
information has been compromised or used for illicit purposes. The
Company is monitoring its information database to determine if any
illicit activity occurs as a result of this theft. Michael J.
McCloskey, the Company's chief operating officer, said, "Despite
our confidence that the data is safe, we are offering each of our
customers whose information could be compromised extensive fraud
detection protection through Equifax, an established credit bureau
reporting company. We will provide each affected customer with a
letter describing the steps we have taken on their behalf and the
means by which they may register for fraud protection with Equifax.
More specifically, we are providing, at our expense for a period of
one year, the Equifax Credit Watch(TM) Gold with 3-in-1 Monitoring
-- Credit Watch fraud protection services to each affected
customer." By enrolling in the Equifax program, affected customers
will be provided with an "early warning system" apprising them of
changes to their credit file, as well as assistance in
understanding the content of their credit file at the three
national credit reporting agencies. The Company does not expect the
expenses associated with the program to have a material effect on
its financial performance. Scot T. Wetzel, the Company's president
and chief executive officer, said, "We sincerely apologize to our
customers for any potential compromise of their personal data, and
we want them to know that we are taking every step possible to
protect our customers from any further information compromise.
Moreover, we are offering a $50,000 reward for information that
leads to the recovery of the two laptop computers with proof that
the information on the computers has not been compromised. Anyone
who can provide such information should call Theodore J. Abariotes
at 720-932-4216." Wetzel went on to say, "Matrix Capital Bank is
dedicated to protecting the confidential information of each of our
customers. The safeguarding of our customers' personal data is our
highest priority and we take this obligation seriously. Even now,
we are examining our policies, practices and procedures to
reconfirm that henceforth our customers' personal data is afforded
the highest protection available." Effective August 7, 2006, the
Company will establish a link on its web site,
www.matrixbancorp.com, to permit affected customers easy access to
information concerning the event and the steps they should take to
protect themselves in case their customer data is breached as a
result of the theft. The Company has also established a toll-free
number, 877-250-7742, for customers to call during normal business
hours to ascertain the status of the case and the steps the Company
has taken to protect their data. According to Wetzel, the theft
occurred on Friday, July 28, 2006 sometime between 1:30 p.m. and
2:30 p.m. Thieves entered offices in the Company's headquarters
tower on 17th and California Streets in Denver and removed the
laptop computers while the staff in that office were temporarily
absent. Each of the computers is equipped with a wireless
transmission card that broadcasts the computer's identity, making
discovery by radio signal detection possible within a limited
range. Upon discovering the theft, Matrix Capital Bank
representatives conducted an extensive but unsuccessful search of
the surrounding area employing radio detection devices in an
attempt to determine the presence of the stolen computers. During
the night of July 28, 2006 and throughout the weekend of July 29
and July 30, 2006, Matrix Capital Bank representatives conducted an
extensive review of the data contained on the personal computers
and determined that one of the computers contained client data that
could compromise client account safety if the strong-password and
encryption technology were compromised. Since the morning of July
29, Matrix Capital Bank has been cooperating with the Federal
Bureau of Investigation and the Denver Police in the investigation
of this theft. The Denver Police are conducting an ongoing
investigation. Also on July 29, the Company contacted
representatives of the Office of Thrift Supervision to advise them
of the theft. About Matrix Bancorp. Denver-based Matrix Bancorp,
Inc. is focused on developing its community-based banking network
through its subsidiary, Matrix Capital Bank, by strategically
positioning branches across Colorado's Front Range market. The area
spans the Eastern slope of the Rocky Mountains -- from Pueblo to
Fort Collins, and includes the metropolitan Denver marketplace.
Matrix Bank plans to grow its network to an estimated five to seven
community bank branches over the next three to five years. The
Company's shareholders have approved "United Western" as our new
brand name and the Company anticipates a formal change in legal and
trade names to be completed during the third quarter of 2006. For
more information, please visit our web site at
www.matrixbancorp.com. Forward-Looking Statements All
forward-looking statements contained in this release are made
within the meaning of and pursuant to the safe-harbor provisions of
the Private Securities Litigation Reform Act of 1995.
Forward-looking statements are all statements other than statements
of historical facts, including but not limited to statements
regarding the services the Company intends to provide certain of
its customers pursuant to the theft mentioned herein, and all other
statements concerning the plans, intentions, expectations, beliefs,
objectives, goals, and strategies of the Company and its
management.
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