LiveVox’s Quality Management and Analytics,
Unified CRM, and Configurable Agent Desktops Honored for
Exceptional Innovation
LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ:
LVOX), a leading cloud-based provider of customer service and
digital engagement tools, announced today that TMC, a global,
integrated media company, has named LiveVox’s Quality Management
& Unified Analytics Platform, Unified CRM, and Configurable
Agent Desktops as 2022 CUSTOMER Product of the Year Award
winners.
The 2022 CUSTOMER Product of the Year Award recognizes vendors
that are advancing the call center, CRM and teleservices industries
one solution at a time. The award highlights products which enable
their clients to meet and exceed the expectations of their
customers.
The Company was recognized for three differentiated and
industry-leading capabilities that are pre-integrated into
LiveVox’s contact center platform. These solutions greatly increase
the capability to provide excellent agent and customer
experiences:
- LiveVox Quality Management and Unified Analytics closes the
loop between interaction analytics, quality management, and agent
performance. This user-friendly integrated solution provides a
360-degree view of contact center operations across the customer
lifecycle—from lead generation to customer care, enabling a cycle
of fast data-driven performance improvement.
- The Company’s purpose-built contact center Unified CRM syncs
key customer and interaction data across all channels and
applications into a single database, creating unified customer
profiles with insight across the entire customer journey for
improved targeting and segmentation.
- LiveVox’s Configurable Agent Desktops enable agents to deliver
great customer experiences consistently and efficiently with
workspaces that can be curated specifically to their role and
workflow task. Agent desktops are enriched with key consumer
information via the single click of a button.
“Our product development teams focus on keeping the contact
center agent and end-customer at the heart of everything we
create,” said LiveVox CEO and co-founder Louis Summe. “I’d like to
thank our product and engineering teams for the hard work that made
these industry-leading capabilities possible. We’re excited to
continue our history of contact center innovation and partnering
with companies to upgrade their digital capabilities.”
About LiveVox
LiveVox (Nasdaq: LVOX) is a next generation contact center
platform that powers more than 14 billion omnichannel interactions
a year. By seamlessly unifying blended omnichannel communications,
CRM, AI, and WEM capabilities, the Company’s technology delivers
exceptional agent and customer experiences, while helping to
mitigate compliance risk. With 20 years of cloud experience and
expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of
cloud contact center innovation. The Company has more than 650
global employees and is headquartered in San Francisco, with
offices in Atlanta; Columbus; Denver; St. Louis; Medellin,
Colombia; and Bangalore, India. To stay up to date with everything
LiveVox, follow us at @LiveVox or visit livevox.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including those containing the words
“anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,”
“estimates,” “targets,” “projects,” “should,” “could,” “would,”
“may,” “will,” “forecast,” “opportunity” and other similar
expressions are intended to identify forward-looking statements.
All forward-looking statements are based upon management estimates
and forecasts and reflect the views, assumptions, expectations, and
opinions of the Company as of the date of this press release, and
may include, without limitation, changes in general economic
conditions, including as a result of COVID-19, all of which are
accordingly subject to change. Any such estimates, assumptions,
expectations, forecasts, views or opinions set forth in this press
release constitute the Company’s judgments and should be regarded
as indicative, preliminary and for illustrative purposes only. The
forward-looking statements contained in this press release are
subject to a number of factors, risks and uncertainties, some of
which are not currently known to the Company, which may cause the
Company’s actual results, performance or financial condition to be
materially different from the expectations of future results,
performance of financial condition. Important factors, among
others, that may affect actual results are described in the
Company’s filings with the Securities and Exchange Commission
(“SEC”), including our Form 10-K filed with the SEC on March 11,
2022. Although forward-looking statements have been made in good
faith and are based on assumptions that the Company believes to be
reasonable, there is no assurance that the expected results will be
achieved. The Company’s actual results may differ materially from
the results discussed in forward-looking statements. Readers are
cautioned not to place undue reliance upon any forward-looking
statements, which speak only as of the date made. These
forward-looking statements are made only as of the date hereof, and
the Company does not undertake any obligations to update or revise
the forward-looking statements, whether as a result of new
information, future events or otherwise, except as required by
law.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the
industry’s new, definitive source for news, product information,
and strategies for communications that engage customers and
potential customers. Each issue of CUSTOMER includes news and
insights on the latest developments in agent training, analytics,
ERP, IVR, social CRM solutions, mobile apps, workforce management
and more. Please visit http://customer.tmcnet.com for more
information.
About TMC
Through education, industry news, live events and social
influence, global buyers rely on TMC's content-driven marketplaces
to make purchase decisions and navigate markets. As a result,
leading technology vendors turn to TMC for unparalleled branding,
thought leadership and lead generation opportunities. Our in-person
and online events deliver unmatched visibility and sales prospects
for all participants. Through our custom lead generation programs,
we provide clients with an ongoing stream of leads that turn into
sales opportunities and build databases. Additionally, we bolster
brand reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a
360-degree marketing solution, we offer comprehensive event and
road show management services and custom content creation with
expertly ghost-crafted blogs, press releases, articles and
marketing collateral to help with SEO, branding, and overall
marketing efforts. For more information about TMC and to learn how
we can help you reach your marketing goals, please visit
www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter,
@tmcnet .
For more information about TMC, visit www.tmcnet.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220616005148/en/
PR Contact for LiveVox Katie Creaser LiveVoxPR@ICRInc.com
IR Contact for LiveVox Ryan Gardella
LiveVoxIR@ICRInc.com
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