ISG Provider Lens™ report finds providers
offering employee experience innovations as most companies embrace
change following successful work-from-home initiatives
Brazilian enterprises have begun offering their employees
flexible work options in the wake of the COVID-19 pandemic, with
few companies expecting a total return to the office, according to
a new report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The 2021 ISG Provider Lens™ Future of Work – Services and
Solutions report for Brazil finds that employers have learned more
about the potential of a hybrid work model based on their
experiences with remote work during the pandemic, and service
providers are stepping up to help them achieve it.
“The latest tools from providers help to make working at home
and in the office one seamless experience,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “As
Brazilian companies embrace hybrid work models, they can experiment
with new tools and ideas to find the best practices for them.”
Most companies in Brazil reported higher productivity under
work-from-home policies, but when they allowed a partial return to
the office in spring 2021, they learned that many employees prefer
to work in an office, ISG says. Service providers have proposed
several possible reasons for this: the familiarity of the office,
the social outlet for employees who live alone, the challenges of
separating work and home life and the opportunity for better
teamwork in the office. No single solution provides the best
experience for all employees and companies, they found.
Over the past year, service providers operating in Brazil have
adopted a range of new technologies, especially tools based on
artificial intelligence (AI), which has become the prime area of
competition among providers, the report says. AI is enabling
capabilities including self-healing and incident prediction, and
providers are now training their AI on new patterns to support
future ways of working.
As in other regions, the COVID-19 crisis has accelerated a
transition to remote work that was expected to occur over several
years, ISG says. As a result, service providers in Brazil have
spent this year rethinking how work gets done, measuring employee
experiences, adapting service platforms to hybrid work and
integrating digital workplace platforms with smart buildings to
protect employee safety and health, the report says.
The 2021 ISG Provider Lens™ Future of Work – Services and
Solutions report for Brazil evaluates the capabilities of 36
providers across five quadrants: Workplace Strategy Transformation
Services – Large Accounts, Workplace Strategy Transformation
Services – Midmarket, Managed Digital Workplace Services – Large
Accounts, Managed Digital Workplace Services – Midmarket and
Managed Employee Experience Services.
The report names Sonda, Unisys and Wipro as Leaders in three
quadrants each and Capgemini, Connectis, IBM, SantoDigital and
Stefanini as Leaders in two quadrants each. CTC, Dedalus, ilegra,
Logicalis, Venha Pra Nuvem and Vexia are named as Leaders in one
quadrant each.
In addition, HOM and Logicalis are named as Rising
Stars—companies with a “promising portfolio” and “high future
potential” by ISG’s definition—in one quadrant each.
A customized version of the report is available from Unisys.
The 2021 ISG Provider Lens™ Future of Work – Services and
Solutions report for Brazil is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20211103005417/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Thábata Mondoni, Mondoni Press for ISG Mobile: +55 11 98671 5652
thabata@mondonipress.com.br
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