Jim Ferrato to Retire as Chief Information Officer at ibex
April 22 2024 - 9:15AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, today announced that Jim Ferrato, Chief Information
Officer, will retire June 30, 2024.
Ferrato has served as CIO of ibex since 2015. His leadership has
been instrumental in the company’s success, from building its
award-winning BPO 2.0 technology platform to ramping up thousands
of remote employees during COVID. Ferrato also led the development
of ibex’s groundbreaking Generative AI-powered Wave iX customer
experience solutions suite, which delivers advanced,
hyper-personalized, and intelligent customer and brand interactions
that drive revenue.
"From the day Jim took the helm as our CIO, he has led with
expertise, wisdom, and tenacity, and has never lost sight of our
commitment to our clients and our team members,” said Bob Dechant,
CEO of ibex. "Jim’s vision, pragmatic approach, and leadership
resulted in a world-class IT infrastructure and organization that
has consistently delivered the best CX solutions for some of the
world’s greatest companies.”
During Ferrato’s tenure, ibex and its CX technology solutions
have consistently been recognized for excellence, including the
2024 Artificial Intelligence Excellence Award; Customer Experience
Innovation Award (2023 and 2024); and Contact Center Technology
Award (2022, 2023, and 2024).
“In addition to the many accolades, countless accomplishments,
and rock-solid roadmap for future innovation, Jim’s legacy at ibex
will be the revolutionary Wave iX solutions suite, which harnesses
Generative AI to optimize every customer interaction across all
channels and touchpoints,” added Dechant.
Ferrato's career spanned more than 35 years in the information
technology space, with senior leadership roles at ACCENT Marketing,
Protocol Global Solutions, Aspect Communications, and Stream
International.
The company has commenced a search for a new technology
leader.
About ibex
ibex delivers innovative business process outsourcing (BPO),
smart digital marketing, online acquisition technology, and
end-to-end customer engagement solutions to help companies acquire,
engage, and retain valuable customers. Today, ibex operates a
global CX delivery center model consisting of 31 operations
facilities around the world, while deploying next-generation
technology to drive superior customer experiences for many of the
world’s leading companies across retail, e-commerce, healthcare,
fintech, utilities and logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
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