ibex Names Eric Guarro Senior Vice President of Digital Transformation
January 16 2024 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that Eric Guarro has been named Senior Vice
President of Digital Transformation.
In his newly appointed role, Guarro will spearhead the strategy
and execution of ibex's digital transformation offering, aimed at
reshaping customer and brand interactions through the seamless
integration of cutting-edge contact center services and AI-enabled
technologies.
"As ibex continues its commitment to innovation and the
deployment of advanced technologies to enhance the customer
experience (CX), Eric's vision, leadership, and demonstrated
success in driving transformative strategies make him an ideal fit
for this role,” said Bob Dechant, CEO of ibex. “We are dedicated to
delivering a seamless integration of state-of-the-art AI-enabled
technologies with world-class contact center services to redefine
customer and brand interactions."
With more than two decades of operational and technical
experience and leadership, Guarro brings valuable expertise to
ibex, where he will play a key role in guiding corporate growth
activities and implementing technological strategies. Before
joining ibex, he was Group Vice President, Operations at Frontier
Communications, where he oversaw customer operations, video
development, and advanced network teams. Over his 15-year
tenure at Frontier, Guarro held various senior operations roles,
including Vice President of Operations, where he directed
day-to-day operations and led approximately 4,000 sales, service,
and technical support personnel.
Guarro holds a bachelor's degree in business administration and
completed the Harvard Business School Executive Education program
on Artificial Intelligence. Additionally, he is a certified Six
Sigma Black Belt.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan Burris,
ibexDaniel.Burris@ibex.co
Investor Contact:Michael Darwal,
ibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/bcaf50aa-67ec-4dcb-9ef9-1f85fce21cb0
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