Frontdoor Unleashes Unlimited Video Chats for Prime and Premium Members
September 14 2023 - 9:05AM
Business Wire
Now, with unlimited live video chats,
homeowners have more opportunity to use an app that’s been
downloaded over 1.1 million times
Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of
home service plans, today announced that Frontdoor Prime and
Premium members can now enjoy unlimited live video chats with
Frontdoor Experts for their home repair and maintenance needs.
Video chats were previously limited to three per 12-month
contract period, but feedback from some members showed that they
were concerned they would run out of video chats and were holding
back until they had a “serious problem.”
“We don’t want our members to worry about that. We just want
them to be confident they can call on our Experts whenever they
need a repair or if they just have a question,” said Bill Cobb,
Frontdoor’s chairman and CEO. “With unlimited video chats, our
Experts can help address an array of repair or maintenance needs in
your home. Sometimes they’ll be able to help you fix it during the
video chat, and that one session alone could easily save you the
cost of having someone come to your house.”
A Frontdoor Prime membership gets you real-time access to
trusted Experts, plus the following:
- Unlimited video chat sessions with Experts in heating and air
conditioning, plumbing, electrical, appliances and a general
handyman category.
- Exclusive discounts – up to 50% off retail pricing – for
heating and AC system replacements with financing options
available*
- Discounts and special pricing for home products and services
that can be booked at any time*
- Annual membership
- Available nationwide
“Our Premium offering is for the homeowner that wants it all –
coverage for repairs, real-time advice, maintenance services, and
exclusive discounts,” Cobb said. “For a limited time only,
homeowners can become a Premium member for just $29 per month for a
12-month agreement.”
Premium members get everything in Prime, plus these additional
benefits:
- Coverage for appliances, electrical, and plumbing to make
dealing with breakdowns easy**
- The option to add coverage for HVAC at just $10 per month, roof
leak repairs, and pool & built in spa equipment
- A flat service fee ($100) for covered appliance, electrical,
and plumbing repairs**
- We’ll get the repair done or pay you $500 ($1,000 for optional
HVAC) so you know what to expect**
- Maintenance service options like carpet cleaning, HVAC
tune-ups, and more for a flat service fee of $100
- Ability to place and track service requests directly in the
app. It's the easiest way to done.
- A vetted Pro from our network for your service requests without
haggling, homework or hassles.
- Annual membership***
- Available in select markets only
The Frontdoor app is available for download on iPhone and
Android. For more information, visit www.frontdoor.com.
*Not available in all areas. See frontdoor.com/locations for
details. Availability of some services is seasonal.
** See membership agreement at frontdoor.com/agreements for
coverage details, including limit amounts, fees, limitations and
exclusions. Sales taxes may apply. The repair for your covered item
must be within the $500 limit. If it exceeds $500 or we do not make
the repair, we will pay you $500. There is a payout max of $2,000
per 12 month rolling period (additional payout max of $2,000 for
optional HVAC coverage). Membership will renew on monthly basis
after initial 12-month term.
***Membership will renew on monthly basis after initial 12-month
term.
About Frontdoor
Frontdoor is reimagining how homeowners maintain and repair
their most valuable asset - their home. As the parent company of
two leading brands, we bring over 50 years of experience in
providing our members with comprehensive options to protect their
homes from costly and unexpected breakdowns through our extensive
network of pre-qualified professional contractors. American Home
Shield, the category leader in home service plans with
approximately two million members, gives homeowners budget
protection and convenience, covering up to 23 essential home
systems and appliances. Frontdoor is a cutting edge, one-stop-app
for home repair and maintenance. Enabled by our Streem technology,
the app empowers homeowners by connecting them in real time through
video chat with pre-qualified experts to diagnose and solve their
problems. The Frontdoor app also offers homeowners a range of other
benefits including DIY tips, discounts and more. For more
information about American Home Shield and Frontdoor, please visit
www.frontdoorhome.com.
Forward Looking Statements
This news release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These forward-looking statements are based on management's current
expectations and beliefs, as well as a number of assumptions
concerning future events. These statements are subject to risks,
uncertainties, assumptions, and other important factors. Readers
are cautioned not to put undue reliance on such forward-looking
statements, because actual results may vary materially from those
expressed or implied. The reports filed by Frontdoor pursuant to
United States securities laws contain discussions of these risks
and uncertainties. Frontdoor assumes no obligation to, and
expressly disclaims any obligation to, update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise. Readers are advised to review
Frontdoor's filings with the United States Securities and Exchange
Commission (which are available on the SEC's EDGAR database at
www.sec.gov and via Frontdoor’s
website at investors.frontdoorhome.com).
FTDR-Company
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version on businesswire.com: https://www.businesswire.com/news/home/20230914731491/en/
Tom Collins mediacenter@frontdoor.com
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