The integration with Freshdesk streamlines customer
interactions, scheduling, and data flow to help support teams
improve customer satisfaction
SEATTLE, Jan. 4, 2024
/PRNewswire-PRWeb/ -- Zuper, a leading solutions provider to scale
and modernize fast-growing businesses with field operations, today
announced an integration with Freshworks Inc. (NASDAQ:
FRSH) in the Freshworks Marketplace to enhance customer
relationships and experiences for businesses field service teams.
Zuper will integrate directly with Freshdesk to allow for seamless
data flow and sharing without the need to switch platforms.
At Zuper, we work to provide solutions that
help businesses with field service teams achieve this goal, and the
integration with Freshworks will provide greater visibility into
customer interactions and data, leading to more streamlined care
and support."
The Freshworks Marketplace, powered by the Freshworks Neo
platform, allows companies and developers to easily build and
publish apps that integrate with the Freshworks suite of products
to aid in customer and employee delight. With the integration now
available on the Freshworks Marketplace, businesses using
Freshworks will be able to take advantage of Zuper for their field
service teams by modernizing operations, experiences, and bookings
with increased operational efficiency. Zuper provides the most
flexible, customizable, and scalable solution and integration with
the industry's leading customer support software.
"At Freshworks, we are empowering businesses with the Freshworks
Neo platform and enabling them to build integrations that help them
scale their customer and employee experiences,"
said Doug Farber, Senior VP of
Channels and Alliances at Freshworks. "Our partnership with Zuper
gives Freshdesk customers the ability to expand their support
capabilities to best meet the needs of users out in the field
delighting their customers."
For fast-growing businesses with field service operations
looking to empower their teams to operate efficiently and offer
exceptional customer service at scale, Zuper's integration with
Freshworks streamlines workflows and business processes. It also
makes it easier to communicate with customers. Specific
capabilities of the integration include:
- Create work orders and service appointments on the go.
- Dispatch the right field technicians for each individual
job.
- Monitor performance in the field.
- Provide field technicians with a 360-degree view of the
customer and their needs.
"Consistently delighting customers with exceptional service is
the key to outperforming competitors today," said Anand Subbaraj, CEO of Zuper. "At Zuper, we work
to provide solutions that help businesses with field service teams
achieve this goal, and the integration with Freshworks will provide
greater visibility into customer interactions and data, leading to
more streamlined care and support."
To learn more about how Zuper is meeting the needs of businesses
in the field service industry,
visit https://zuper.co/ and to view the integration on
the Freshworks Marketplace
visit https://www.freshworks.com/apps/freshdesk/zuper/.
About Freshworks Marketplace
Freshworks Marketplace is the SaaS Industry's First
Fully-Integrated Customer Engagement Partner Ecosystem. Launched in
2018, the Marketplace consists of 400+ partners across 40+
countries who resell, customize, and implement solutions and
support customers worldwide. Freshworks Marketplace features over
1000 apps developed by ISVs (Independent Software Vendors) and SIs
(Systems Integrators).
About Freshworks
Freshworks Inc., (NASDAQ: FRSH) creates AI-boosted business
software anyone can use. Purpose-built for IT, customer support,
and sales and marketing teams, our products are designed to let
everyone work more efficiently and deliver more value for immediate
business impact. Headquartered in San
Mateo, California, Freshworks operates around the world to
serve more than 65,000 customers, including American Express, Blue
Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the
freshest company news, visit http://www.freshworks.com and
follow us on Facebook, LinkedIn, and X.
© 2023 Freshworks Inc. All Rights Reserved. Freshworks,
Freshdesk and its associated logo are trademarks of Freshworks Inc.
All other company, brand and product names may be trademarks or
registered trademarks of their respective companies. Nothing in
this press release should be construed to the contrary, or as an
approval, endorsement or sponsorship by any third party of
Freshworks Inc. or any aspect of this press release.
About Zuper
Zuper empowers fast-growing service businesses to scale and
modernize their field operations with the industry's most
comprehensive, flexible, and customizable field service management
solution. Zuper's platform integrates seamlessly with
industry-leading apps and CRMs and comes with personalized
support, as well as robust reporting and analytics. Thousands of
users globally rely on Zuper's automated workflows to enable field
workforce collaboration and deliver their customers the best
possible experience. Founded in 2016, Zuper Inc. is headquartered
in Seattle with offices in
India and the Middle East. Learn more
at https://zuper.co/.
Media Contact
Peter Moran, Indicate Media,
(347) 880-2895, peter@indicatemedia.com, indicatemedia.com
View original content to download
multimedia:https://www.prweb.com/releases/zuper-announces-integration-with-freshworks-for-businesses-with-field-operations-to-deliver-exceptional-customer-experiences-on-the-go-302024674.html
SOURCE Zuper