Tata Tele Business Services (TTBS) enterprise customers in
India can now enjoy Microsoft
Teams voice calling with AudioCodes' SaaS solutions for Microsoft
Operator Connect and Direct Routing
LOD, Israel, March 25,
2024 /PRNewswire/ --
Highlights
- TTBS and AudioCodes have collaborated to offer Smartflo UCaaS
on Microsoft Teams for integrated voice calling via Microsoft
Operator Connect and Direct Routing for Microsoft Teams
- The AudioCodes Live Platform for Microsoft Teams solution
enables TTBS to streamline Microsoft Teams voice UCaaS delivery
from a single platform integrated into their existing core
network
- AudioCodes Live Platform includes advanced automation and user
management tools to simplify customer onboarding and lifecycle
management
- TTBS also selected the AudioCodes Voca Conversational
Interaction Center (CIC) as part of the AudioCodes Live Platform to
provide Microsoft Teams-integrated contact center services to their
customers, powering the convergence of their customers' UCaaS and
CCaaS needs
- By partnering with TTBS, one of India's leading B2B digital connectivity and
cloud solutions provider, AudioCodes significantly expands its
coverage in the growing Indian enterprise market for Microsoft
Teams solutions
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced
communications software, products and productivity solutions for
the digital workplace, today announced a strategic collaboration
with Tata Tele Business Services (TTBS), a leading provider of
unified communications solutions. As a result of this
collaboration, TTBS will use AudioCodes Live Platform for Microsoft
Teams to offer Smartflo UCaaS (Unified Communication as a
Service), a voice solution integrated with Microsoft Teams, to
their enterprise customers in India. AudioCodes Live Platform, a white
label, multi-tenant SaaS solution, enables TTBS to streamline the
delivery of Smartflo UCaaS on Microsoft Teams via Direct Routing
and Operator Connect voice connectivity from a single platform
integrated into their existing core network. AudioCodes Live
Platform includes advanced automation and management tools to
simplify customer onboarding and lifecycle management, as well as a
comprehensive portfolio of add-on voice applications including
contact center, call recording, conversational IVR and meeting
productivity solutions.
TTBS also selected the AudioCodes Voca Conversational
Interaction Center (CIC), a cloud-native contact center solution
that integrates seamlessly with Microsoft Teams. Delivered via
AudioCodes Live Platform, Voca CIC provides TTBS customers with a
rich set of features and functionalities, such as intelligent call
routing, conversational AI, analytics and omnichannel support, to
enhance customer experience and agent productivity.
The collaboration with TTBS reflects AudioCodes' commitment to
expanding its presence and reach in the fast-growing Indian
enterprise market, where Microsoft Teams adoption is rapidly
increasing. By leveraging AudioCodes Live Platform, TTBS will be
able to deliver high-quality, reliable and cost-effective Smartflo
UCaaS voice calling capabilities to enhance the productivity and
collaboration of Microsoft Teams users.
"We are delighted to join forces with Tata Tele Business
Services to enable Microsoft Teams Phone connectivity for their
customers in India," said Lior
Aldema, Chief Business Officer at AudioCodes. "Our innovative
AudioCodes Live Platform and Voca solutions are designed to
simplify and accelerate the adoption of Microsoft Teams as a
unified communications, collaboration and contact center platform,
while offering a superior user and customer experience that
provides exceptional business value."
"We are excited to partner with AudioCodes to offer our
customers Smartflo UCaaS a robust and reliable Microsoft Teams
Phone solution that meets their communication and collaboration
needs," added Vishal Rally, Sr. Vice President – Product and
Marketing, Tata Teleservices.
"With AudioCodes Live Platform and Voca, we can deliver a
comprehensive and scalable UCaaS and CCaaS solution that is fully
integrated with Microsoft Teams and our core network, while
ensuring high voice quality and customer satisfaction."
Follow AudioCodes' social media channels:
AudioCodes invites you to join our online community and follow
us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook,
and YouTube.
About AudioCodes
AudioCodes Ltd. (NASDAQ: AUDC) (TASE: AUDC) is a leading vendor
of advanced communications software, products and productivity
solutions for the digital workplace. AudioCodes enables enterprises
and service providers to build and operate all-IP voice networks
for unified communications, contact centers, and hosted business
services. AudioCodes offers a broad range of innovative
products, solutions and services that are used by large
multi-national enterprises and leading tier-1 operators around the
world.
For more information on AudioCodes, visit
http://www.audiocodes.com.
About Tata Teleservices:
Tata Teleservices Limited along-with its subsidiary Tata
Teleservices (Maharashtra) Limited (NSE: TTML) (BSE: 532371) (Tata
Teleservices) is a growing market leader in the Enterprise space.
It offers a comprehensive portfolio of Connectivity, Collaboration,
Cloud & SaaS, Security, and Marketing solutions for businesses
in the country under the brand name Tata Tele Business Services
(TTBS). Tata Teleservices has an extensive, high quality and robust
wireline network and offers its products and services in more than
60 cities across India. Tata
Teleservices has one of the largest enterprise focused team in the
industry with deep customer engagement and technology orientation
offering focused sales and service experience to customers. Tata
Teleservices (Maharashtra) Limited is listed on BSE and NSE in
India. For more information,
please visit: https://www.tatatelebusiness.com.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business;
possible adverse impact of the COVID-19 pandemic on our business
and results of operations; and other factors detailed in
AudioCodes' filings with the U.S. Securities and Exchange
Commission. AudioCodes assumes no obligation to update the
information in this release.
©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom,
AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room
Experience and CloudBond are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property
of their respective owners. Product specifications are subject to
change without notice.
Company contacts:
Niran Baruch,
Chief Financial Officer
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com
Roger L. Chuchen
VP, Investor Relations
AudioCodes
Tel: 732-764-2552
roger.chuchen@audiocodes.com
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