UnitedHealth Group Cyberattack Status Update
March 18 2024 - 10:47AM
Business Wire
Company has advanced more than $2 billion thus
far to help providers in need; encourages affected providers to
contact Optum
UnitedHealth Group (NYSE: UNH) continues to make progress in
mitigating the impact to consumers and care providers of the
unprecedented cyberattack on the U.S. health system and the Change
Healthcare services, while continuing to expand financial
assistance to affected providers.
Today Change Healthcare will begin releasing medical claims
preparation software, an important step in the resumption of
services. This will be made available to thousands of customers
over the next several days. The company expects to have third-party
attestations available prior to services becoming operational.
Following this initial phase, remaining services restoration will
continue through ongoing phases of activation until all customers
have been connected.
“We continue to make significant progress in restoring the
services impacted by this cyberattack,” said Andrew Witty, CEO of
UnitedHealth Group. “We know this has been an enormous challenge
for health care providers and we encourage any in need to contact
us.”
On March 15, the company restored Change Healthcare’s electronic
payments platform and is proceeding with payer implementations. On
March 7, the company restored 99% of Change Healthcare pharmacy
network services, and continues to work on remaining issues.
To assist care providers whose finances have been disrupted by
the cyberattack, the company has advanced more than $2 billion thus
far through multiple initiatives. The company recognizes the high
level of fragmentation of the U.S. health system can result in
uneven experiences, therefore it continues to enhance and expand
funding support to make it easier for care providers to access
funding help at no cost. To further assist care providers, the
company also suspended prior authorizations for most outpatient
services and utilization review of inpatient admissions for
Medicare Advantage plans.
Care providers in need of financial assistance are encouraged to
register for the program at www.optum.com/temporaryfunding to view
pre-populated funding assistance levels, and recommends those who
are in need of additional support or help with eligibility utilize
the temporary funding assistance inquiry form or call
1-877-702-3253.
The next call where the company will provide a detailed update
with customers, care providers and their information security teams
will be hosted later today. In addition, the company has launched a
series of educational on-demand webinars to help providers and
customers learn how to reconnect to our claims and payment networks
and to explain how to take advantage of the temporary funding
assistance programs.
About UnitedHealth Group
UnitedHealth Group (NYSE: UNH) is a health care and well-being
company with a mission to help people live healthier lives and help
make the health system work better for everyone through two
distinct and complementary businesses. Optum delivers care aided by
technology and data, empowering people, partners and providers with
the guidance and tools they need to achieve better health.
UnitedHealthcare offers a full range of health benefits, enabling
affordable coverage, simplifying the health care experience and
delivering access to high-quality care. Visit UnitedHealth Group at
www.unitedhealthgroup.com and follow UnitedHealth Group on
LinkedIn.
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version on businesswire.com: https://www.businesswire.com/news/home/20240318911716/en/
Eric Hausman 952-936-3963 Eric.Hausman@uhg.com
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