TROY, Mich., Jan. 25, 2022 /PRNewswire/ -- Plex Systems,
a Rockwell Automation Company and the leader in cloud-delivered
smart manufacturing solutions, today announced it has received the
IDC 2021 SaaS CSAT Customer Satisfaction Award for ERP. Plex scored
significantly higher than its peers in areas such as robust data
security, ease of integration, product innovation, value, and
frequency of new feature releases.
IDC's SaasPath Survey polled more than 2,000 organizations
across five continents to collect information on SaaS adoption, the
SaaS buyer's journey, and SaaS vendor preferences and ratings. The
resulting report covers application adoption and in-depth
vendor ratings, spending trends, and advocacy scores for more than
200 software vendors and professional services providers. All
survey respondents are extensively screened to ensure they are
familiar with the technologies they were asked about, are current
users, and have influence in their company's technology buying
decisions.
"IDC asked customers to rate their SaaS provider on more than 30
metrics," commented Eric Newmark,
Group Vice President at IDC. "Plex Systems received high
satisfaction scores in categories where technology buyers
identified the greatest challenges, such as ease of integration and
robust data security, confirming Plex as a leading vendor in the
market landscape. "
"It is an honor to be recognized by IDC and our customers as
affirmation of our mission that puts customers at our core," said
Todd Kisaberth, Plex Chief Customer
Officer. "Our solutions are only as good as the outcomes they
enable for our customers, and we engage with them every day to
understand their needs and build that into our solutions,
processes, and offerings. Our customers are critical to enabling us
to continue to drive the manufacturing sector forward."
Plex is a multitenant, cloud-native solution that delivers
innovation and capabilities in real-time, providing ongoing value
to manufacturers. Plex has earned a best-in-class security rating
of "A" from SecurityScorecard.com and consistently exceeds its
99.99% uptime service level agreement (SLA). For more information
about Plex, please visit plex.com.
About Plex Systems
Plex Systems, Inc., a Rockwell Automation Company, is the leader
in cloud-delivered smart manufacturing solutions, empowering the
world's manufacturers to make awesome products. Our platform gives
manufacturers the ability to connect, automate, track, and analyze
every aspect of their business to drive transformation. The Plex
Smart Manufacturing Platform includes solutions for manufacturing
execution (MES), ERP, quality, supply chain planning and
management, asset performance management, production monitoring,
process automation and analytics to connect people, systems,
machines and supply chains, enabling them to lead with precision,
efficiency and agility.
About Rockwell Automation
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in
industrial automation and digital transformation. We connect the
imaginations of people with the potential of technology to expand
what is humanly possible, making the world more productive and more
sustainable. Headquartered in Milwaukee,
Wisconsin, Rockwell Automation employs approximately 24,500
problem solvers dedicated to our customers in more than 100
countries. To learn more about how we are bringing the Connected
Enterprise to life across industrial enterprises, visit
www.rockwellautomation.com.
Media Contact
Diana Robbins
Plex Systems, Inc., a Rockwell Automation company
+248.221.3059
drobbins@plex.com
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SOURCE Plex Systems, Inc.