ISG Provider Lens™ report sees companies
seeking help from cloud service providers to manage multicloud
setups
Enterprises of all sizes are adopting multicloud setups, and
they are seeking help from cloud service providers to implement the
right cloud strategy for their workloads, according to a new
research report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The ISG Provider Lens™ Public Cloud – Services & Solutions
Archetype Report finds enterprises worldwide are increasingly
embracing the benefits of moving to the cloud, with a surge in
public cloud adoption driven largely by the COVID-19 pandemic.
Cloud computing can enable remote working scenarios, and a hybrid
work environment is likely to continue after the pandemic subsides,
the report says.
Most cloud managed services are now remotely delivered,
including transformation and migration of workloads and sales
activities, the report adds.
In addition to the pandemic, other factors driving public cloud
adoption include enterprise digital transformation initiatives and
a focus on cybersecurity, the report says. The adoption of DevOps
and security configurations for application migration has gained
significant traction, primarily for cloud-native transformation
initiatives.
As a result of the surge in cloud adoption, many enterprises are
seeking assistance from cloud service providers to manage complex
deployments involving multiple clouds that previously functioned
independently and now must be integrated, the report says.
“Businesses are shifting toward cloud systems that are
interconnected, integrated and managed, thus creating a complex
hybrid environment,” said Jan Erik Aase, partner and global leader,
ISG Provider Lens Research.
Service providers and their clients are leveraging several
platforms and tools for cloud operations, the report adds. The use
of AI and machine learning has become widespread, and some
enterprises are leveraging automation to improve the customer
experience and add to their bottom lines.
Although cloud adoption is rising, some companies are hesitant
to migrate their critical workloads to the public cloud, due to
several reasons, including questions about security and control of
data, the report says. Many enterprises are interested in
developing new applications in the cloud, however.
The report also sees enterprises looking for ways to control,
manage and optimize cloud expenses. Many are finding it difficult
to manage their spending due to the complex cloud ecosystem in a
hybrid environment. Service providers are addressing this need by
helping enterprises manage their cloud costs via FinOps platforms
and services.
Adoption of FinOps principles and frameworks for cloud spending
and optimization has increased considerably, and there is a growing
partner ecosystem to deliver FinOps services, the report adds.
The ISG Provider Lens™ Public Cloud – Services & Solutions
Archetype Report examines five different types of clients, or
archetypes, that are looking for public cloud services. The report
evaluates the capabilities of 33 providers to deliver services to
the five archetypes:
Traditional Archetype: Traditional buyers are slow to
accept the relevance of cloud technologies for their computing
needs. Their IT environments are made up mainly of mainframe and
legacy applications. They have not embraced cloud computing due to
regulations, security issues or pure disdain for new technology.
However, this archetype is open to learning more about cloud
computing benefits and is seeking assistance to assess its
computing environment and strategy formulation.
Pragmatic Archetype: Most of these buyers are second- or
third-generation outsourcers that have matured in terms of people,
processes and practices. They want to engage with multiple service
providers in a professional managed services mode. Service
providers are required to comply with service-level agreements or
business-level agreements and comply with agreed-upon deadlines. In
this model, the client no longer micromanages operational aspects
and engages with providers to ensure proper monitoring.
Transformational Archetype: Transformational buyers take
a strategic view of the entire IT ecosystem. Plans are in place to
transform the current IT setup to a cloud environment. However,
such clients will not force-fit legacy infrastructure and
applications to the cloud if strategic value will not be realized,
yet they are willing to take risks to achieve such value. They seek
quicker, more closely integrated, and user-friendly applications,
platforms and systems. Unlike managed services buyers that look for
improvements in processes and systems, transformation-oriented
clients want to change their cloud environment.
Pioneering Archetype: Pioneering buyers are early
adopters of cloud technologies and follow a “cloud-first” approach.
The focus is on using “born-in-the-cloud” applications to leverage
cloud-native capabilities for developing applications that are
packaged in containers, deployed as microservices and managed on
elastic infrastructure through agile DevOps processes and
continuous delivery workflows. Next-generation clients are not
encumbered by the requirements of legacy operations. They consider
IT as a change agent and an enabler of revenue and profit growth.
These buyers are highly customer-centric.
Highly Regulated Archetype: For highly regulated buyers,
security is the top priority. They strictly adhere to the
regulations and compliance guidelines for their industries. These
buyers are primarily from the banking and financial services,
healthcare, pharmaceuticals, energy, manufacturing and public
sector industries—all of which require confidential data to be
protected at all costs. They are open to new ways of securing the
functionality of applications, including approaches such as
DevSecOps and zero-trust security.
Among the providers ISG evaluated, Capgemini and HCL were named
Leaders across four archetypes, and Accenture and TCS were named
Leaders across three. Infosys, Rackspace Technology, Tech Mahindra,
Unisys and Wipro were named Leaders in two archetypes, and Atos,
Birlasoft, Coforge, Cognizant, Fujitsu, Hexaware, LTI, Mindtree,
Mphasis, Navisite, T-Systems, UST and Zensar Technologies were
named Leaders in one.
The ISG Provider Lens™ Public Cloud – Services & Solutions
Archetype Report is available to subscribers or for immediate,
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211203005343/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com Erik
Arvidson, Matter Communications for ISG +1 617 755 2985
isg@matternow.com
Information Services (NASDAQ:III)
Historical Stock Chart
From Aug 2024 to Sep 2024
Information Services (NASDAQ:III)
Historical Stock Chart
From Sep 2023 to Sep 2024