ServiceNow Names Enterprise Software Veteran John Ball to Lead Customer Workflow Business
December 01 2020 - 9:00AM
Business Wire
ServiceNow (NYSE: NOW), the leading digital workflow company
that makes work, work better for people, announced today that
enterprise software veteran John Ball will lead its Customer
Workflow business unit, whose products enable organizations to
create seamless customer experiences and drive fierce customer
loyalty.
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John Ball, senior vice president and
general manager, ServiceNow Customer Workflow business (Photo:
Business Wire)
Ball has more than 25 years of experience developing enterprise
software products in growing markets, with extensive expertise in
customer self-service applications and artificial intelligence.
Most recently, he served as the executive vice president and
general manager of Salesforce’s Einstein AI platform and
applications products. As senior vice president and general manager
of ServiceNow’s fastest growing business unit, Ball will oversee
the strategic direction of its Customer Workflow business and the
development of its customer and field service management solutions.
He will report to Chirantan “CJ” Desai, chief product officer of
ServiceNow.
“John’s expertise developing customer-facing software products
combined with his entrepreneurial spirit make him the ideal leader
to take our Customer Workflow business to the next level,” Desai
said. “As one of the only companies that can deliver an end-to-end
customer experience, we are well-positioned to win in the critical
customer service market. ServiceNow delivers omnichannel customer
engagements, while uniting the front, middle, and back office, to
help teams resolve issues faster, and drive great experiences. We
have a tremendous opportunity in Customer Service Management and
Field Service Management, and John has a phenomenal background to
lead this organization.”
More than 1,000 customers use the ServiceNow CSM solution,
including Vodafone, which saw a 25-point increase in customer
satisfaction and 45 percent increase in productivity. Other
industry leaders, including Disney+ and Zoom, are using ServiceNow
Customer Workflows to drive customer satisfaction and loyalty.
“I am excited to join Service Now and lead the Customer Workflow
team because of the amazing opportunity before us,” said Ball. “The
no nonsense, ‘get it done’ team and company culture at Service Now
appeals to my engineering roots. Although the industry has made
great progress in customer service, we can do better. We all
experience customer service in our everyday lives, and we all know
that it can and should be better. The Now Platform has what it
takes to power this transformation and deliver massively better
customer experiences and service efficiencies. The need has never
been greater, with every company trying to get closer to customers,
go direct to consumers and deliver better experiences.”
Ball holds M.S. degrees in electrical engineering from Georgia
Tech and École Supérieure d'Électricité (Supelec), as well as a
B.S. in electrical engineering from Rose-Hulman Institute of
Technology.
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Jim Brady jim.brady@servicenow.com
ServiceNow (NYSE:NOW)
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