Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts
March 14 2019 - 6:30AM
Business Wire
NICE RTA allows the Vietnamese bank to improve
customer experience while being on the forefront of new
technology
NICE (Nasdaq: NICE) today announced that a market leading
innovative bank will be the first domestic bank in Vietnam to use
NICE voice biometrics. The bank chose NICE Real-Time Authentication
(RTA) and fraud prevention to further secure banking in their 25
branches and 30 transaction offices.
The bank is leading the Vietnamese banking industry as they
continue to invest in cutting edge security solutions to enhance
their customers’ banking security. NICE RTA will allow the bank to
conduct secure and seamless voice authentication, improving
customer experience across multiple channels including live agent,
IVR and mobile. Authentication takes place within the first few
seconds of the call, during the natural flow of conversation. This
automated, rapid and transparent process will help the bank deliver
better service while preventing fraud.
Darren Rushworth, President, NICE APAC
“Together with our partner BASE Business Solutions, we are happy
to support the bank, a pioneer in the Vietnamese banking industry.
The bank constantly strives to address the growing need to protect
their customers against fraud and we are proud to assist in keeping
their customers’ information protected, all while simplifying the
process. NICE RTA provides secure voice authentication, which
delivers quicker and more efficient customer service while also
shielding customers from fraud.”
About NICENICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190314005305/en/
Corporate Media ContactChristopher Irwin-Dudek,
201-561-4442, chris.irwin-dudek@nice.comInvestorsMarty
Cohen, +1 551 256 5354, ir@nice.com, ETYisca Erez +972 9 775
3798, ir@nice.com, CET
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