Aetna Offers Assistance Ahead of Hurricane Michael
October 10 2018 - 1:27PM
Business Wire
Aetna (NYSE: AET) is offering resources to members who may be
impacted by Hurricane Michael in Alabama, Florida and Georgia.
Aetna members can refill their prescriptions early, if needed.
Those members who use Aetna’s mail-order pharmacy can either get a
prescription at an alternate delivery location or refill a
prescription that may have been lost, damaged or destroyed.
Aetna professionals who have experience dealing with traumatic
events are also available to help. The company has opened its
Resources for Living services to those affected by Hurricane
Michael, regardless of whether they are Aetna members or not.
Individuals can call 1-833-327-AETNA
(1-833-327-2386) for assistance with finding available
shelters, accessing government resources and seeking referrals or
help coping with the emotional impact of Hurricane Michael.
Aetna members affected by Hurricane Michael can also seek
emergency care anywhere, as needed. The company will monitor the
impact Hurricane Michael has on its network doctors, hospitals and
other health care providers, and make further modifications to its
policies as necessary to ensure members have access to care.
If any additional local, state or federal disaster executive
orders or regulations are issued related to this catastrophic
event, Aetna will adjust its policies to comply.
In addition, the Aetna Foundation will be making a $100,000
disaster relief contribution to the Florida Disaster Fund to
support those who are impacted by Hurricane Michael.
Aetna members and health care providers affected by the
hurricane who need care or other assistance can reach the company
at the following toll-free numbers:
- Aetna Member Services: Call
the number printed on your ID card*. If ID card is unavailable,
call 1-800-443-AETNA (1-800-443-2386).
- Rx Member Services and Aetna Rx Home
Delivery Customer Service: 1-888-RX AETNA
(1-888-792-3862)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Student Assistance
Program: 1-877-351-7889
- Aetna
Dental: 1-877-238-6200
Health care providers should contact the Provider Service
Centers:
- Indemnity and PPO-based benefit
plans: 1-888-MD-AETNA (1-888-632-3862)
- HMO benefit plans:
1-800-624-0756
For information on Coventry Health Plans:
- Commercial HMO and PPO Plans:
1-866-847-8235
- Medicare Advantage Plans:
1-800-847-3995
- Coventry National and First Health
Plans: 1-800-937-6824
Medicaid members in Florida can use the following numbers:
- Medicaid Managed Medical Assistance
(MMA): 1-800-441-5501
- Florida Healthy Kids:
1-844-528-5815
- Florida Long Term Services and
Support (LTSS): 1-844-645-7371
* Members can find replacement ID cards and access
to a Personal Health Record on Aetna’s secure member site Aetna
Navigator™. Log in on Aetna’s home page.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving an estimated 38.8 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental
and behavioral health plans, and medical management capabilities,
Medicaid health care management services, workers’ compensation
administrative services and health information technology products
and services. Aetna’s customers include employer groups,
individuals, college students, part-time and hourly workers, health
plans, health care providers, governmental units,
government-sponsored plans, labor groups and expatriates. For more
information, see www.aetna.com and learn about how Aetna
is helping to build a healthier world. @AetnaNews
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version on businesswire.com: https://www.businesswire.com/news/home/20181010005850/en/
Media Contact:AetnaEthan Slavin,
860-273-6095SlavinE@aetna.com
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