LAS VEGAS, March 5, 2018 /PRNewswire/ -- Salesforce (NYSE:
CRM), the global leader in CRM, announced new innovations in Health
Cloud at the Healthcare Information and Management Systems Society
(HIMSS) Conference that enable healthcare organizations to provide
more connected, intelligent patient engagement and improve
outcomes. Health Cloud brings the world's #1 CRM to healthcare,
enabling providers like NYU Langone Health and 180 Health Partners
to connect to their patients in smarter, more powerful ways. With
the new Care Gaps and Assessments capabilities, healthcare
organizations are able to easily identify and close gaps in a
patient's care plan and leverage personalized surveys to monitor
outpatient care progress.
For the majority of healthcare recipients, the patient
experience is complicated and disconnected. Patients must navigate
through a maze of organizations and communication channels to get
the services and care they need. At the same time, many care
providers are unable to bring together both the clinical and
non-clinical information necessary to deliver quality care and
better streamline the patient experience. In fact, only 14 percent
of healthcare service workers say they have an "excellent" view of
their patient despite 77 percent rating it as important to their
job1. In addition, 61 percent of patients who have been
recently hospitalized or have had a family member hospitalized say
that improvements can be made in the post-discharge process, such
as better communication between their primary doctors and other
members of their care teams2.
Introducing New Health Cloud Innovations
To meet the needs and expectations of today's patient,
Salesforce continues to deliver new Health Cloud capabilities that
enable care providers to improve patient experiences and outcomes,
from patient acquisition through post-acute and home care.
- Closing Care Gaps: Identifying and addressing gaps in
care can be difficult and complex. Care Gaps provides an
efficient way to monitor and close gaps in a patient's treatment
plan. This helps them stay connected to their patients beyond the
four walls of the hospital. For example, there is a patient with
diabetes who is supposed to get the HbA1c test every three months.
Previously, a care provider wouldn't know whether the patient
actually scheduled or even attended his regular appointment. With
Care Gaps, a provider has visibility into how the patient's
treatment plan is progressing. If the patient failed to make or
attend an appointment, Care Gaps alerts the provider to reach out
to the patient to schedule an appointment and get them back on
track with their care plan.
"To succeed in value-based care contracts, payers and their
provider partners need to be able to easily identify patients with
open care gaps, such as cervical and colorectal cancer screenings,"
said Geneia CEO Mark A. Caron,
FACHE, CHCIO. "Geneia is pleased to partner with Salesforce to
bring this critical capability to Health Cloud, and to do so in a
way that allows care gaps to be seamlessly closed within the
clinical workflow."
- Care Management with Assessments: Assessments utilizes
personalized online surveys to collect patient data, which can be
used to monitor how a treatment is progressing and whether any
intervention is needed. For example, after a patient has been
discharged following a hip replacement surgery, her doctor wants to
track post-op progress to ensure she is healing correctly. With
Assessments, the doctor can push a survey to the patient asking her
to rate her pain level and range of motion on a numbered scale. If
she reports a high level of pain or low range of motion three days
in a row, the doctor could determine that she should come in for an
appointment, which can be automatically scheduled within Health
Cloud. Patient-generated responses are integrated directly into
Health Cloud's dashboard, giving care providers a quick and easy
way to assign actions and view care progress.
"With the increasing need to focus on the patient experience,
online assessments provide healthcare organizations another
valuable tool to increase personalization and engagement with their
patients," said Lynne Dunbrack,
Research Vice President for IDC Health Insights. "Online patient
assessments can help both strengthen provider-patient relationships
and improve patient outcomes."
Salesforce's AppExchange Brings More Capabilities to Health
Cloud
Salesforce continues to build a comprehensive ecosystem of partners
that extends the power of Health Cloud. According to a recent
IDC3 study, Salesforce and its ecosystem of customers
and partners will create more than 244,000 jobs and enable more
than $68 billion in new business
revenues in healthcare revenue creation by 2022 worldwide. In the
coming months, Salesforce partners are bringing new applications
fully integrated with Health Cloud that will be available in the
Salesforce AppExchange, the world's leading enterprise cloud
marketplace. These solutions include:
- Formativ Health: Formativ Health's Patient Engagement
Center providers organizations with specialized workflows that
centralize patient-facing operations, helping to improve patient
satisfaction while reducing costs.
- Health Hero: Health Hero PE enables providers to send
automated phone calls and text messages to patients based on
disease state and procedure type, helping reduce readmittance and
improve adherence.
- Hexaware: Hexaware's Carrot Cube combines a unified
patient view, evidence-based care management, risk stratification
and quality analytics, enabling providers to improve the patient
experience and outcomes while lowering costs.
- INTERVENT: The myintervent app provides a health risk
assessment that produces risk stratification of the current and
future health of individuals and defined populations. Once this
stratification process has been completed, evidence-based lifestyle
and condition management solutions can be implemented to allow an
organization to manage the risk of its members' health.
- LiveData: LiveData's PeriOp Manager provides teams with
a comprehensive engagement solution to plan, visualize and analyze
a patient's surgical journey, while enabling hospital and surgery
centers to define, track, improve and sustain performance.
- MCG Health: MCG Health, in partnership with Cadalys,
will release Cadalys Care, which provides care teams with
comprehensive education solutions and care pathways as patients
transition from the hospital to recovery or home care.
- PokitDok: PokitDok's Eligibility solution enables users
to integrate and automate medical benefits verification.
- Sansoro Health: Sansoro allows providers to exchange
real-time data from Health Cloud seamlessly with electronic medical
records, helping to reduce integration time, decrease maintenance
costs and minimize risk.
"The best experience we get anywhere becomes the experience we
expect everywhere. As a result, the bar for the patient experience
is rising, and the need for current, relevant and dynamic
information from patients is greater than ever," said Dr.
Joshua Newman, Chief Medical
Officer, Salesforce. "The new Care Gaps, Assessments and partner
solutions for Health Cloud enable organizations to raise the bar
for the patient experience while lowering costs and improving
outcomes."
Pricing and Availability
- Salesforce Health Cloud is generally available starting at
$300 per user, per month. Care Gaps
and Assessments are included with a Health Cloud license.
Additional Resources
- Make sure to visit Salesforce at HIMSS at Booth #7815
- Visit the Salesforce at HIMSS website:
https://www.salesforce.com/campaign/himss/
- Visit the Salesforce Health Cloud
website:http://www.salesforce.com/healthcloud
- Like Salesforce on Facebook:
http://www.facebook.com/salesforce
- Follow Salesforce on Twitter:
https://twitter.com/salesforce
About Salesforce Health Cloud
Salesforce Health Cloud brings the world's #1 CRM to healthcare and
is a premier patient and member relationship platform that
harnesses the power and security of the cloud, as well as social
and mobile technologies, to deliver more personalized engagement.
It accomplishes this by providing a complete view of the patient,
intelligent care collaboration and a connected patient engagement
experience. With Health Cloud, care teams have easy access to
clinical and non-clinical patient and member data including current
health conditions and medications, appointment history,
communication preferences and data from electronics health records
and other systems. Teams are able to work smarter across entire
patient and member groups to provide insightful care faster.
In addition, KLAS recently recognized Salesforce with the
Category Leader award in CRM for Healthcare in the 2018 Best in
KLAS: Software and Services, acknowledging Salesforce as the
top-ranked solution for providers to put the patient at the center
of their care.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
1 State of Service survey, Salesforce Research,
January 2017.
https://a.sfdcstatic.com/content/dam/www/ocms/assets/pdf/misc/state-of-service-e-book-2017.pdf
2 Salesforce's 2016 Connected Patient Report.
https://www.salesforce.com/company/news-press/press-releases/2016/06/160627/
3 IDC White Paper sponsored by Salesforce, "The
Salesforce Economy Forecast: 3.3 Million New Jobs, $859 Billion New Business Revenues to Be Created
from 2016 to 2022," October 2017.
Ecosystem includes all companies that provide the products and
services that surround a Salesforce implementation.
View original content with
multimedia:http://www.prnewswire.com/news-releases/salesforce-expands-health-cloud-with-new-innovations-to-transform-care-management-and-patient-engagement-300607614.html
SOURCE Salesforce