Travelers Streamlines Workers Compensation Claims With New Digital Capability
November 29 2017 - 8:58AM
Business Wire
MyTravelers® for Injured Employees makes
managing claims easier so employees hurt on the job can stay
focused on getting healthy
The Travelers Companies, Inc. (NYSE: TRV) today announced it has
launched a new digital self-service capability that streamlines the
workers compensation claim process. MyTravelers® for Injured
Employees is a secure, web-based tool that provides injured
employees with all the information they need to easily manage their
claim from start to finish on their mobile device or computer.
“We know that better outcomes are achieved when injured
employees are closely engaged in their claims, and our new digital
capability makes it easier than ever for someone to stay involved
in the process while focusing on their recovery,” said Vinny
Armentano, Senior Vice President of Claim at Travelers. “As the
largest workers compensation carrier in the country, we continue to
enhance our service with innovations that provide a better customer
experience, improve patient care and reduce expenses for our
customers.”
MyTravelers for Injured Employees provides a variety of
resources in a centralized location to help guide an injured
employee throughout the claim process, including:
- Customized content tailored to each
injured employee’s specific needs;
- Fast and easy search capabilities to
find health care providers;
- Notifications of status updates;
- Easy-to-understand information related
to reimbursement for lost wages and payments made to medical
providers; and
- Real-time electronic communication
between injured employees and claim professionals.
MyTravelers for Injured Employees can be accessed by visiting
mytravelers.com.
Travelers’ new digital capability is part of a suite of workers
compensation program enhancements that benefit injured employees
and their employers. For example, the company’s Early Severity
Predictor® model helped to reduce the use of opioids by 30 percent
among those who made claims with Travelers since the beginning of
2015. In addition, the company’s patented ConciergeCLAIM® Nurse
program helps injured workers recover faster by providing them with
personal assistance from a Travelers nurse who guides them through
the workers compensation process.
For more information, please visit the company’s workers
compensation page on travelers.com.
About TravelersThe Travelers Companies, Inc. (NYSE: TRV)
is a leading provider of property casualty insurance for auto, home
and business. A component of the Dow Jones Industrial Average,
Travelers has approximately 30,000 employees and generated revenues
of approximately $28 billion in 2016. For more information, visit
www.travelers.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20171129005690/en/
The Travelers Companies, Inc.Matt Bordonaro,
860-277-7014mbordona@travelers.com
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