The new strategic partnership widens the
footprint for Aprecomm's customer experience suite enabling Netlink
to offer its service provider customers out-of-the-box access to
AI-powered cloud-driven services including whole home managed WiFi
and more.
BENGALURU, India, Sept. 10, 2024 /PRNewswire/ -- Aprecomm
(www.aprecomm.ai), the intuitive network and customer experience
platform provider, announced today that it has entered into a
strategic partnership with Netlink (www.netlinkict.com), one of the
largest manufacturers of broadband customer premises equipment
(CPE) and a key supplier to the Asian and African markets.
The partnership agreement includes the integration of Aprecomm's
software across Netlink's range of broadband CPE devices, including
Wi-Fi 7 gateways, routers, and extenders. Netlink will also re-sell
Aprecomm's customer experience applications to its service provider
customers to create better online experiences for homes and
businesses. In addition to serving both companies' home
market, India, the partnership
will target business development in Africa, a developing market that is
particularly suited to Aprecomm's cost-effective and cloud-based
model.
"We're excited to partner with Netlink and immediately widen the
geographic availability of our customer experience products," said
Pramod Gummaraj, Founder & CEO of Aprecomm. "Both of our
solutions have been home-grown in India, a market that is attuned to a high-tech
and cost-effective approach. This blend is perfectly suited for
emerging markets, such as Africa,
where improving the digital infrastructure and customer experience
is a high priority for many government organisations."
The partnership adds immediate value to Netlink's offering
enabling it to capitalize on the growing trend of service providers
putting customer experience right at the top of their agendas.
Netlink's CPE devices will offer out-of-the-box access to
Aprecomm's cloud services reducing deployment friction and speeding
up time to market.
"Consumers demand the best possible online experience wherever
they are in the world," said Saiko
Thomas, CEO of Netlink. "This means that service providers
can no longer see customer experience as an optional extra. It is a
given. In taking this important step we've immediately enhanced our
hardware offering by partnering with a company that has
demonstrated continued innovation and leadership in the space and
amassed over 45 service provider customers in a very short space of
time."
Serving both residential and business subscribers, Aprecomm's CX
suite helps broadband service providers transform their approaches
to connectivity, ensuring that consumers can enjoy online
experiences without wasting time managing their WiFi networks. By
using sophisticated artificial intelligence—including a unique
quality of experience algorithm—Aprecomm is paving the way to
intuitive zero-touch networks by taking a self-optimizing
and self-healing approach to managed WiFi, tuning the network to
the unique needs of each user and the application they are
using.
On the back end, Aprecomm's advanced analytics and automated
support tools provide access to real-time data enabling service
providers to monitor end-to-end network performance—on both the
access and customer premises sides of the network—to predict and
resolve problems before they reach the subscriber. Its CX suite is
field-proven to increase subscriber satisfaction and reduce
operational costs—service providers have seen multiple
improvements[1] across 100% of their networks such as a
62% reduction in truck rolls, a 35% improvement in first-call
resolutions and a 30% reduction in call resolution times.
Aprecomm is showcasing its platform on stand #167 at Connected
Britain in London on the 11th and
12th of September 2024. To
learn more about the company's offerings and its partnership with
Netlink, request a meeting here.
About Aprecomm
Aprecomm harnesses the power of AI to provide a
unique applications suite that enables service providers to create
self-optimizing and self-healing broadband networks.
Our quality of experience engine monitors and optimizes WiFi
performance to ensure that consumers enjoy the best possible
internet experiences, while our cloud-based support applications
leverage real-time data to predict and resolve customer service
issues before they happen, saving providers time and money.
Aprecomm manages over 7 million home and business locations
partnering with more than 45 service providers worldwide.
Together, we are making intuitive networks a reality.
Follow Aprecomm on LinkedIn here.
Visit www.aprecomm.ai to discover more.
Press contacts:
Srivatsa Singh: srivatsa@broadnection.com
Prashant Singh:
prashant@broadnection.com
About Netlink
Headquartered in India, Netlink
was founded in February 2015. It
offers a full suite of consumer premises equipment (CPE), including
FTTx and VoIP gateway devices, leveraging its Research and
Development expertise on a global scale.
Press contact:
Prejith R Nair, Business Head: prejith@netlinkict.com
[1] Data sampled from a broadband service provider who
monitored 400,000 subscribers over 12 months ending August 2022.
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