FileNet Helps Virginia Department of Taxation Streamline Operations for Improved Customer Service Virginia Tax Uses FileNet ECM Solution to Accelerate Tax Refund and Payment Processing - Increasing Responsiveness to Citizens COSTA MESA, Calif., April 5 /PRNewswire-FirstCall/ -- FileNet Corporation (NASDAQ:FILE), the leading provider of Enterprise Content and Business Process Management solutions, today announced that the Commonwealth of Virginia's Department of Taxation (VA TAX) achieved new levels of service to its citizens and improved operational efficiencies by leveraging FileNet Enterprise Content Management (ECM) solutions. Working with the project's prime contractor CGI-AMS, the wholly-owned U.S. operating subsidiary of CGI Group, Inc. (CGI) (NYSE: GIB; TSX: GIB.SV.A), VA TAX implemented a FileNet-based Total Automated Capture System (TACS), an integrated tax processing solution that reduces tax return processing time, as well as provides centralized management and automation of new tax records. (Logo: http://www.newscom.com/cgi-bin/prnh/20000207/FILENETLOGO) VA TAX processes over 5 million paper tax returns each year. Prior to 2001, VA TAX utilized a legacy, paper-based document storage system where employees processed all files by hand, which resulted in a slower than desired response time in depositing tax payments and processing returns. Realizing that this centralized-facility, hard-copy approach could lead to errors in processes, mishandled citizen inquiries, and inappropriate audits, VA TAX upgraded its manual process and paper-based return system. Focused on improving productivity and customer service responsiveness, VA TAX implemented TACS to efficiently track records -- a critical capability as the volume of tax returns continues to rise each year. "VA TAX maintains high standards for both service to the citizens and department-wide operational excellence. As the annual collection and management of the Commonwealth's more than $12 billion in tax revenues became increasingly complex, it was clear we needed to adopt an enterprise content management solution to streamline our processes," said Kenneth Thorson, VA TAX Commissioner. "We embarked on an ambitious public-private sector partnership to re-engineer our business processes. FileNet and CGI-AMS answered this call and now play an important role in our increased agility and responsiveness to citizens' requests." FileNet's ECM solution provides VA TAX with the backbone for TACS. Powered by FileNet ECM, TACS includes an automated, image & data capture system that uses advanced recognition technologies, a comprehensive scanning platform, and an interface with VA TAX's remittance system. With TACS in place for the current tax season, VA TAX expects to process more than 90 percent of taxpayer refunds within 12 days of receipt of filings. Leveraging TACS for recent tax seasons, VA TAX has: * Reduced the average time required to respond to customer correspondence from 6 months to about 2 weeks * Reduced its average inventory of customer correspondence from 54,000 to approximately 6,000 * Reduced call backs by 80% -- with images readily available, more customer calls can be handled with one contact * Doubled the number of tax returns processed per hour * Reduced storage space requirements by 50 percent "CGI-AMS and FileNet formed a true partnership with VA TAX during each phase of the project -- from the initial 'pay for performance' contact parameters to deploying and managing TACS," said Dean Merrill, Vice President of Consulting, Greater Washington Area, CGI-AMS. "With added process visibility and automation, as well as access to documents, we believe VA TAX now has the platform it requires to continue its high level of customer service and operational efficiency." "The FileNet ECM solution has been instrumental in streamlining VA TAX's business processes, improving speed of decision making related to tax records, the management of these records and improved customer service capabilities," said Martyn Christian, Chief Marketing Officer for FileNet. "Most importantly, TACS's accelerated tax return processing helps to reduce costly and time-consuming customer service queries." For more information about FileNet and its work in the government, visit http://www.filenet.com/English/Industry_Solutions/Government/. About FileNet FileNet Corporation (NASDAQ:FILE) helps organizations make better decisions by managing the content and processes that drive their business. FileNet's Enterprise Content Management (ECM) solutions allow customers to build and sustain competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing a spectrum of connectivity needed to simplify their critical and everyday decision-making. FileNet ECM products are designed to deliver a broad set of capabilities that integrate with existing information systems to provide cost-effective solutions that solve real-world business problems. Since the Company's founding in 1982, more than 4,000 organizations, including more than three quarters of the FORTUNE 100, have taken advantage of FileNet solutions for help in managing their mission-critical content and processes. Headquartered in Costa Mesa, Calif., the Company markets its innovative ECM solutions in more than 90 countries through its own global sales, professional services and support organizations, as well as via its ValueNet(R) Partner network of resellers, system integrators and application developers. Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This release may contain forward-looking statements that involve risks and uncertainties, including statements related to the performance of FileNet's products, and the benefits that may be realized from use of FileNet Records Manager. Words such as "anticipates," "expects," "intends," "plans," "believes," "may," "will" and similar expressions are intended to identify forward-looking statements. Among the important factors that could cause actual results to differ materially from those in the forward-looking statements are possible difficulties encountered in implementing and ensuring organizational adoption of FileNet's products, FileNet's ability to develop, complete, introduce, market, distribute and gain market acceptance for its products and technologies in a timely manner; announcements of technological innovations, new products or product enhancements by FileNet or its competitors; general market conditions; and other factors detailed in the FileNet's filings with the Securities and Exchange Commission, including its recent filings on Forms 10-K and 10-Q. Media Contacts: Tom Hennessey FileNet Corporation Phone: 714-327-5050 Email: Hillary Berman O'Keeffe & Company Phone: 703-883-9000 x110 Email: http://www.newscom.com/cgi-bin/prnh/20000207/FILENETLOGO http://photoarchive.ap.org/ DATASOURCE: FileNet Corporation CONTACT: Media, Tom Hennessey of FileNet Corporation, +1-714-327-5050, ; or Hillary Berman of O'Keeffe & Company, +1-703-883-9000, ext. 110, , for FileNet Corporation Web site: http://www.filenet.com/English/Industry_Solutions/Government

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