75% of Companies Struggling with IT Operational Challenges in a Hybrid World, According to HP Study
September 28 2023 - 9:00AM
HP Inc. (NYSE: HPQ) today announced the findings of a new
commissioned study, conducted by Forrester Consulting, highlighting
the need for companies to adopt always-on endpoint management to
cater for increasingly dispersed global workforces.
72% of companies surveyed currently have a hybrid working model,
with 75% of respondents reporting that the shift to remote and
hybrid working models has magnified IT operational challenges.1
Forrester Consulting’s survey of 312 IT and security decision
makers shows that companies are struggling to balance asset
management, user experience assurance, and risk management.
Key findings in the 2023 study, “Mastering Endpoint Security In
A Hybrid World”, include:
- The top challenges companies
face when managing remote endpoints are ensuring data
security (60%); keeping software on remote devices up to date
(55%); and maximizing the accuracy of asset databases (55%).
- Just 42% of companies
perform firmware updates annually, 23% update every two
years or less, and 12% only update “when essential” – putting firms
at risk of security vulnerabilities and compatibility issues.
- Two-thirds (67%) of
respondents say ensuring secure and continuous communication with
remote endpoints is a major concern for their company’s IT
department.
- IT is having to rely on
subpar protection, with 50% citing inadequate endpoint
security solutions as an obstacle to addressing security and
management challenges. Meanwhile, 54% believe full-disk encryption
provides substantial protection for endpoints but acknowledge it
can be insufficient. For example, if the attacker has physical
access to the device.
Dr. Ian Pratt, Global Head of Security for Personal Systems at
HP Inc., comments:
“The flexibility of being able to work and hire employees all
over the world is one of the many benefits of living in a digital
economy. Yet as the workplace evolves, security must too. To offer
secure, efficient, and user-friendly IT experiences in the future,
companies will need an always-on endpoint management infrastructure
that can support this new way of working.”
Always-on connectivity is the lynchpin of comprehensive
endpoint management
In considering how these challenges may be overcome, 75% of
respondents believe improved endpoint management would have a
positive impact on overall business operations and efficiency.
Companies cited a need for more efficient endpoint software
tracking and management (48%). To achieve this, respondents want
device backup and restore capabilities (55%), automation of device
recovery processes (47%), BIOS update deployment (46%), and device
location tracking (46%).
To enhance remote endpoint security and management, 82% of
respondents are also considering investment in solutions that can
geo-locate, lock, and erase PCs remotely.
Solutions such as HP Wolf Protect and Trace with HP Wolf
Connect, once available, will be able to locate, lock and erase a
PC remotely, even when it’s turned off or disconnected from the
internet.2,3
“An always-on approach to fleet management is vital to creating
a secure device life cycle and optimizing distributed working
environments. Continuous endpoint monitoring and real-time device
management will help companies to protect sensitive data on the
move and lower IT costs by reducing PC remediation or
replacements,” concludes Dr. Pratt.
About the research
This study, commissioned by HP and carried out by Forrester,
surveyed 312 IT and security decision makers at companies with 500
or more employees across multiple industries in NA, EMEA and APJ.
The study began in March 2023 and was completed in September
2023.
About HP
HP Inc. (NYSE: HPQ) is a global technology leader and creator of
solutions that enable people to bring their ideas to life and
connect to the things that matter most. Operating in more than 170
countries, HP delivers a wide range of innovative and sustainable
devices, services and subscriptions for personal computing,
printing, 3D printing, hybrid work, gaming, and more. For more
information, please visit: http://www.hp.com.
About HP Wolf Security
HP Wolf Security is a new breed of endpoint security. HP’s
portfolio of hardware-enforced security and endpoint-focused
security services are designed to help organizations safeguard PCs,
printers, and people from circling cyber predators. HP Wolf
Security provides comprehensive endpoint protection and resiliency
that starts at the hardware level and extends across software and
services. Visit
https://www.hp.com/uk-en/security/endpoint-security-solutions.html.
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___________________1 Based on a study of 312 IT and security
decision makers at companies with 500 or more employees across
multiple industries in NA, EMEA and APJ, commissioned by HP and
carried out by Forrester2 HP Wolf Protect & Trace with Wolf
Connect is planned to be available on select HP commercial G10
laptops and mobile workstation devices. Devices with Cat-M module
do not support Internet access. Internet service for devices with
4G LTE and 5G modules is not included and must be purchased
separately. Wolf Connect Service not available in all countries.
Other restrictions limitations apply, please see data sheet for
complete details.3 Based on HP's internal analysis of find, lock
and erase software services for PCs as of March 2023.
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