Aetna Reminds Members Affected by Severe Weather in Arkansas, Mississippi and Tennessee Where to Call for Help
May 26 2011 - 5:44PM
Business Wire
Aetna (NYSE: AET) is making it easier for members in Arkansas,
Mississippi and Tennessee who may be affected by recent severe
weather to refill prescriptions and access employee assistance and
behavioral health programs. Additionally, the company is offering
affected customers additional time to make premium payments and
file appeals. The company is monitoring the situation carefully,
and will re-evaluate its medical and dental policies for members as
necessary to help them access care in the storm-impacted areas
throughout the state.
For Aetna members who need help in finding care, they can reach
Aetna at the following toll-free numbers:
- Aetna Member Services: Call the
number printed on your ID card*. If ID card is unavailable, call
1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer
Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery
Customer Service: 1-866-612-3862 or 1-800-227-5720
- Aetna Employee Assistance Program:
1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental:
1-877-238-6200
- Provider Service Centers:
- Indemnity and PPO-based benefit
plans: 1-888-MD Aetna (1-888-632-3862)
- HMO benefit plans:
1-800-624-0756
* Replacement ID cards and access to a Personal Health Record
(PHR) can be accessed on Aetna Navigator™ found here:
http://www.aetna.com/index.htm
“Aetna is deeply concerned about the people affected by the
recent storms in Arkansas, Mississippi and Tennessee,” said Aetna
Chairman, CEO and President Mark T. Bertolini. “Our focus is on
helping our members get the medications and care they need,
recognizing that many may have been evacuated from their homes and
may not be able to use their usual pharmacies, physicians and
hospitals.”
Aetna members in areas affected by the storms may refill their
prescriptions early, if needed, and those who use Aetna’s
mail-order pharmacy can receive a prescription at an alternate
delivery location or refill a prescription that may have been lost,
damaged or destroyed.
Aetna Behavioral Health is offering its Employee Assistance
Program resources to all Aetna plan sponsors, regardless of whether
or not they are Aetna EAP customers, during this time of need.
Aetna members can contact Aetna EAP 24/7 for telephonic
consultation, referrals or general information such as areas
affected by the flooding, shelters and government resources.
Aetna's EAP professionals have experience dealing with traumatic
events and are available to help. Consultation and other support
are available for plan sponsors as they welcome employees back to
work.
Affected customers have additional time, interest free, to make
payments that would have been due between April 15 and June 27 of
this year; those customers now have until June 30 to make those
payments.
Also, Aetna’s Medicare Advantage Plan and Prescription Drug Plan
members will be provided an additional month beyond the current
three-month grace period to make premium payments.
For counties in Arkansas, Aetna will also reverse and reinstate
any termination for non-payment of March or other premiums if the
termination occurred between April 14 and the current time, and
will not terminate for non-payment of premiums through June 30.
For counties in Mississippi and Tennessee, Aetna will reverse
and reinstate any termination for non-payment of March or other
premiums if the termination occurred between April 15 and the
current time, and will not terminate for non-payment of premiums
through June 30. Aetna is extending the same extra time to members
submitting Level I or Level II appeals that are due during this
time.
Affected Aetna members can seek urgent or emergency care
anywhere, as needed. Aetna is monitoring the impact of the storms
on its network providers and working closely with its participating
network providers, and will make further modifications to its
policies as necessary to ensure members have access to care. Aetna
will also adjust its policies to comply with any local, state or
federal disaster executive orders or regulations issued related to
these catastrophic events.
Aetna urges its members that have been evacuated to update their
health information in a Personal Health Record (PHR) for themselves
and their family members. The information in the PHR is available
24-hours-a-day, seven-days-a-week, anywhere an Internet connection
is available – making it an important resource for those people who
have had to evacuate during an emergency. Aetna members who have
access to the PHR can print it out or share it with their physician
online.
About Aetna
Aetna is one of the nation’s leading diversified health care
benefits companies, serving approximately 33.8 million people with
information and resources to help them make better informed
decisions about their health care. Aetna offers a broad range of
traditional, voluntary and consumer-directed health insurance
products and related services, including medical, pharmacy, dental,
behavioral health, group life and disability plans, and medical
management capabilities and health care management services for
Medicaid plans. Our customers include employer groups, individuals,
college students, part-time and hourly workers, health plans,
governmental units, government-sponsored plans, labor groups and
expatriates. For more information, see www.aetna.com. To learn more
about Aetna’s innovative online tools, visit
www.aetnatools.com.
Aetna (NYSE:AET)
Historical Stock Chart
From May 2024 to Jun 2024
Aetna (NYSE:AET)
Historical Stock Chart
From Jun 2023 to Jun 2024