Advance Auto Parts Expands TechNet Program with New and Enhanced Offerings for Professional Shop Owners
May 29 2019 - 8:39AM
Business Wire
Improvements designed to help strengthen
relationships between shops and customers
Advance Auto Parts, Inc. (NYSE: AAP), a leading automotive
aftermarket parts provider that serves both professional installer
and do-it-yourself customers, is introducing new benefits and
enhanced offerings to TechNet Professional members in 2019. These
new benefits and offerings include insurance and affinity benefits,
enhancements to the nationwide warranty, digital menu boards, a
TireAmerica.com partnership and a TechNet-branded Virtual Vehicle
tool.
TechNet is a business solutions partnership program from Advance
designed to help independently owned repair facilities grow their
business and develop customer loyalty while maintaining their own
identities and serving their local communities. More than
10,000-member shops across the United States and Canada are part of
the TechNet banner program creating a trusted network of automotive
repair shops across North America.
“We continue to listen to our TechNet members, many of whom have
been partners of the program for more than 20 years, and are
leveraging the feedback of shop owners and operators to introduce
new benefits and optimize the banner program,” said Walter Scott,
Senior Vice President of Professional Marketing and Programs at
Advance. “TechNet is a key component of delivering the right
experience and solutions to Professional customers. Ultimately, we
strive to help our customers serve their customers better and grow
their business as independent operators.”
The launch of a new insurance and affinity benefits program was
a top priority to current TechNet customers. The insurance benefit
program enables TechNet member shops to access health insurance
plans for the individual, family or small business, including
medical, dental, life, prescription discounts, disability and pet
insurance. Business coverage, as well as HR and payroll services,
launched in May.
Among the new enhancements for 2019, TechNet’s nationwide
warranty has been simplified for an improved customer experience
for both motorists and member shops. When motorists have service
and repairs performed by an authorized TechNet professional service
facility, they are covered by a nationwide limited repair warranty
that extends across North America for 24 months or 24,000 miles,
whichever comes first. At the same time, TechNet also increased
value for member shops by increasing the rate paid for local labor
reimbursement claims.
The TechNet digital menu board is a new benefit included in
membership that displays the shop’s services and pricing, as well
as educational programming related to car maintenance and care, on
a smart TV in the customer service area of a TechNet member’s shop.
This digital menu board is customizable, enabling shops to make
updates in real time to showcase their offers, and TechNet can also
provide custom content tailored to the shop’s program
preferences.
TechNet’s new national installer program partnership with
TireAmerica.com gives shop owners the ability to offer their
customers access to Tire America’s inventory for a wide range of
vehicles. This partnership allows customers to select the necessary
tires for their vehicle online, with Tire America shipping the
tires directly to the TechNet shop for installation.
Virtual Vehicle, another important element of TechNet, supports
the service recommendation by bringing the inspection results to
life via vehicle system animations that illustrate the cause and
effect of each problem. The inventory of more than 400 animations
can be viewed in the shop lobby or can be emailed or texted to the
customer allowing them to make an informed decision with
confidence. Virtual Vehicle is also integrated with several shop
management systems that enable the animations to be included in a
regular communication process, and can easily sent to a customer
via text or email. Finally, a customized loop of animations can be
served on a lobby monitor or embedded in the shop website providing
customer education opportunities.
“The enhancements introduced recently are programs that truly
benefit our business,” said Christa Browne of Dave’s Automotive in
Stockertown, Pa. “For example, increased labor rate reimbursement
for warranty items speaks volumes to Advance’s commitment to bring
us the best quality parts backed by the best industry warranty.
We’re keeping our customers very happy knowing we stand by our
work. That is commitment.”
For more information about TechNet and other services available
from Advance, visit technetprofessional.com or call
1-877-280-5965.
About Advance Auto Parts
Advance Auto Parts, Inc. is a leading automotive aftermarket
parts provider that serves both professional installer and
do-it-yourself customers. As of April 20, 2019, Advance operated
4,931 stores and 146 Worldpac branches in the United States,
Canada, Puerto Rico and the U.S. Virgin Islands. The Company also
serves 1,238 independently owned Carquest branded stores across
these locations in addition to Mexico, the Bahamas, Turks and
Caicos, British Virgin Islands. Additional information about
Advance, including employment opportunities, customer services, and
online shopping for parts, accessories and other offerings can be
found at www.AdvanceAutoParts.com.
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Advance Auto Parts Contact:Media RelationsDarryl
CarrT: (540) 589-8102E: darryl.carr@advance-auto.com
Investor Relations:Elisabeth EislebenT: (919) 227-5466E:
invrelations@advanceautoparts.com
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