Verint Empowers Contact Center Users with Engagement Data Insights
June 13 2023 - 12:01PM
Business Wire
Powered by Verint Da Vinci AI, Verint Engagement Data
Insights Delivers No Code, No Training, Self-Service Access to Data
24/7
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
launched Verint Engagement Data Insights™ providing business users
no code, no training, self-service access to all of their
engagement data using Verint Da Vinci™ AI for natural language
search. The announcement was made during the company’s Engage 2023
customer conference.
Business users can now freely explore their organization’s
engagement data using a highly intuitive, search-driven interface
powered by Natural Language Search and Generative AI, with zero
training required. Users can simply ask or type their questions
into the Engagement Data Insights application to unlock key
insights into what is happening in their business and the
consequent actions they need to take to enhance their
operations.
Out-of-the-box self-service dashboards and reports are designed
to deliver unparalleled visibility into customer engagement
operations, transforming raw data into meaningful visualizations
and metrics. Now, business leaders can effortlessly monitor key
performance indicators, track customer interactions and
experiences, and analyze agent performance. Drawing on these
insights, users can enhance customer experiences, maximize
operational efficiency, and drive rapid return on investment.
“Today’s organizations grapple with unifying, managing, and
accessing huge amounts of siloed customer engagement data,” says
David Singer, global vice president, go-market-strategy. “With
Verint Engagement Data Insights, business leaders can now access
and harness customer engagement data directly. There’s no reliance
on outside sources or IT to provide the reports needed to make
data-driven decisions.”
Engagement Data Insights draws on data in the Engagement Data
Hub and is powered by Verint Da Vinci AI. Both the data hub and Da
Vinci sit at the core of Verint’s Open CCaaS Platform™.
Visit Verint Open CCaaS Platform to learn more.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 175 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2023, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, AND THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20230613854249/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
Verint Systems (NASDAQ:VRNT)
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