Verint Supports Customers with Introduction of Multiple Work-From-Home Programs
April 09 2020 - 8:30AM
Business Wire
Addresses Urgent Needs to Improve Workforce Visibility,
Compliance and Productivity
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced multiple support programs that can be
quickly deployed to address work-from-home (WFH) COVID-19
challenges and help businesses improve their visibility, compliance
and productivity.
“With an overwhelming shift to work-from-home, organizations
focused initially on IT and communication infrastructure for their
remote employees,” says Verint’s CEO, Dan Bodner. “They are now
looking to quickly increase visibility into workforce processes,
ensure compliance of agents at home and drive higher productivity
as many of their processes were disrupted by the shift. We are
proud to help our customers adapt and respond to address these
urgent needs with our WFH programs.”
Verint WFH programs cover 5 areas:
- Interaction analytics to increase visibility and compliance.
Verint introduced a Covid-19 rapid response program that includes a
set of 13 pre-built categories that are easily imported into an
existing Verint Speech Analytics solution, providing timely and
valuable insights to improve understanding of customer and employee
business challenges to inform changes to systems, policies and
processes.
- Compliance tune up to reduce risk associated with a shift to a
new WFH environment. Verint’s offering helps ensure WFH agents are
continuing to adhere to a host of compliance requirements—from PCI
to mandatory disclaimers and disclosures. Verint also offers
customers end-to-end encryption for data at rest and
in-transit.
- Knowledge Management and Virtual Agents to improve workforce
productivity with relevant and timely knowledge while supporting
much needed automation efficiencies. The Verint COVID-19 programs
include a KM starter package that can be fully deployed in several
weeks and a WFH Intelligent Assistant offer focused on answering
employee inquiries regarding the new remote work environment.
- Experience Cloud to improve visibility into employee and
customer experiences. Verint introduced a COVID-19 starter package
that allows companies to understand the unique issues of the newly
at-home workforce and use employee listening for vital two-way
communication. Easy to set up, the program includes survey,
analytics and alert capabilities to help companies prioritize and
act quickly to create better work-from-home conditions.
- Community and Web Self-Service platform to help organizations
launch secure employee and customer communities, available 24X7,
for coordination in the midst of the shifting landscape. Verint’s
COVID-19 program includes quick deployment with a minimal set up
charge.
“Our goal is to provide our customers quick deployment of
software and services that address specific challenges resulting
from the recent shift to WFH,” says Verint’s Nancy Treaster, VP and
general manager, strategic operations. “In the next few weeks, we
will continue to listen to our customers and introduce additional
programs to help them adjust to changes in their environment.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200409005209/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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