Verint’s July Events Showcase Boosting Operational Efficiency through Automation with Workforce Management, Uncovering Insi...
July 02 2019 - 5:37PM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT), The Customer
Engagement Company™, today announced a line-up of events taking
place this month that address a wide variety of topics, such as
workforce management best practices, VoC programs that generate ROI
and addressing data privacy compliance challenges.
Best Practices for Workforce Management
July 11: CRMXchange Webinar Roundtable
Verint’s Andressa Marlan, manager, product strategy, will
present “Best Practices for Workforce Management” at 1 p.m. ET.
Workforce management has long been defined as ensuring that the
right number of agents with the right skills are available at the
right time to deliver the right level of support to customers. This
panel will offer best practices, such as automating employee
engagement and building in more flexibility to meet the needs of
today’s rapidly evolving contact center environments.
The Future of CX: Listening, Analysis & Action on
VoC Enterprise-wide
July 11: Verint Webinar
Forrester’s Faith Adams, senior analyst, and Verint’s Ben Smith,
vice president and general manager of Voice of the Customer
solutions, will present “The Future of CX: Listening, Analysis and
Action on VoC Enterprise-Wide” at 2 p.m. ET. While CX and VoC
programs offer fantastic potential to spur widespread business
improvements, Forrester CX Index data reveals that general CX
quality levels have not improved in recent years—despite this
trend, some organizations are achieving great results. Webinar
attendees will learn such items as the foundational elements of
cutting-edge CX programs and developing VoC programs that help
generate strong ROI—and much more.
Putting it Together – Turning Data Privacy Compliance
from Pain to Gain
July 16: Verint Webinar (Part Three of “The Rising Tide of
Data Privacy Regulations” Webinar Series)
Verint’s Siobhan Miller, vice president, portfolio market
strategy, Verint’s Iain Daws, director, content marketing, and
Madelyn Gengelbach, principal, Market Tuning Group, will present
“Putting it Together – Turning Data Privacy Compliance from Pain to
Gain” at 2 p.m. ET. Regulatory compliance is a resource-hungry task
that can be both a budget and headcount burden for businesses. How
do you ensure that your employees follow your established
compliance procedures? Can you keep the data you collect encrypted
both in transit and at rest? This 30-minute webinar will explore
practical examples of some common data-privacy compliance
challenges—and how to put the processes and tools in place to help
organizations achieve compliance.
To learn more about Verint’s global events, click
here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended April 30, 2019, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law; Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190702005701/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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