Conversation Analysis System Determines Precisely How
Companies Can Best Leverage AI and Accelerate Automation Return on
Investment
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced the launch of AI Blueprint™, a
patent-protected conversation analysis system that identifies
intelligent virtual assistant (IVA) use cases and accelerates
automation. AI Blueprint unlocks the power of conversational data
and returns specific insights for achieving an organization’s
unique business goals. The system then delivers a “blueprint” of
precisely how and where businesses can get started with AI or
continue to grow their AI capabilities, reducing risk and leading
to improved operational efficiency and faster ROI.
“Businesses today need a well-defined roadmap of the resources
required to implement an intelligent assistant successfully. AI
Blueprint fills this need,” said analyst Dan Miller, founder of
Opus Research. “This unique conversation analysis system offers
organizations a package of key elements and resources to speed the
time to value today and in the future.”
While AI adoption across the enterprise continues to grow, HFS
Research* projects that, by 2020, more than 50% of enterprise
adopters will face AI fatigue. Making informed decisions about how
to leverage AI effectively remains challenging, costly, and time
consuming. Many businesses invest in AI systems that don’t serve
their underlying business needs, and these systems are soon
abandoned.
“Understanding precisely how AI can be leveraged to support
specific business goals is an ongoing industry challenge,” said
Tracy Malingo, SVP of product strategy at Verint. “At Verint, our
chief goal is enabling organizations to effectively automate areas
in the business with the greatest potential for ROI. AI Blueprint
helps businesses understand the right place to start when it comes
to implementing AI.”
The AI Blueprint contains a simple yet effective two-factor
analysis:
1. Leveraging AI and machine learning for analysis,
classification, and labeling of any company’s structured and
unstructured conversational data.
2. Determining whether the organization could benefit from
deploying AI.
If AI Blueprint identifies that there is a business need for AI,
the analysis system returns comprehensive and customized
recommendations. It identifies which use cases will generate the
most business value, develops a range of measurable key performance
indicators adapted to the business goals, and generates a roadmap
for implementing and/or further developing AI-powered IVAs in ways
that ensure long-term success.
Thirty-one percent of business executives believe that IVAs are
the AI-powered solutions likely to have the largest impact on their
business. The results that AI Blueprint has seen with initial pilot
customers further validates this finding.
Through AI Blueprint’s unique two-factor analysis approach,
enterprises have seen:
- 83% deflection in live chat
volume.
- 44% cost reduction in the first
year.
- $1 million saved in customer service
email costs in a single year.
- 50% decrease in the amount of time it
takes a customer to reset a password.
- 27% reduction in live-chat costs.
In total, these benefits can accelerate the ROI of the IVA
platform from months to weeks.
“IVAs are the future of customer engagement,” said Verint’s
Michael Southworth, general manager, intelligent self-service. “Yet
delivering exceptional customer experience is like hitting a moving
target because every business is unique. AI Blueprint helps ensure
that an IVA strategy is consistently delivering exceptional
customer experiences and driving operational efficiencies.”
To learn more about AI Blueprint and Verint’s IVA offerings
click here and to download the new eBook, Plan Intelligently with
AI Blueprint, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable
Intelligence® at www.verint.com.
* Source: HFS Research, Points of View Report by Tapati
Bandopadhyay, Feb 8, 2019
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190417005108/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.comInvestor RelationsAlan RodenVerint
Systems Inc.alan.roden@verint.com
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