Frost & Sullivan LATAM Recognizes Excellence in 10
Performance Criteria for Verint’s Comprehensive Customer Engagement
Platform, Specifically Noting Automation, IVA, and Speech Analytics
Innovation
Verint® Systems Inc. (Nasdaq: VRNT), the Customer Engagement
Company™, today announced that it has been recognized by Frost
& Sullivan as the market leader in the Latin American contact
center applications industry. The recipient of the industry
analyst’s 2018 Latin American Contact Center Applications Market
Leadership Award, Verint was selected from a field of candidates
based on excellence in 10 key performance criteria, including
product quality, implementation excellence, product
differentiation, price/performance value and customer experience
from purchase, to ownership, to service.
In presenting the award, Frost & Sullivan noted Verint’s
2018 unveiling of new, automated customer self-service capabilities
in its customer engagement solutions. This includes its intelligent
virtual assistants (IVAs) and enterprise chatbots powered by an
open, modular artificial intelligence (AI) engine, which provide
customers personalized answers based on prior purchases, their
location, and other factors.
Frost & Sullivan also highlighted Verint’s real-time speech
analytics solutions and its ability to help Latin American
companies add value to each customer interaction by quickly
analyzing large amounts of data to improve the customer
experience.
“Verint has automated CX operations through its unique and easy
integration with most customer engagement ecosystems and platforms
worldwide,” said Juan González, research director of information
and communication technologies, Frost & Sullivan. “As a leading
vendor in the recording, quality assurance, and analytics markets,
the company has recently garnered several success stories in Latin
America with its speech analytics and intelligent virtual assistant
solutions.”
Analyst Cites Banco Votorantim’s Success
One notable example mentioned by Frost & Sullivan is Banco
Votorantim, the fifth largest private bank in Brazil, which in 2017
decided to invest in Verint Speech Analytics to reduce legal costs
and improve customer satisfaction. By screening 17,000 calls a day,
the company started to filter interactions that could potentially
become legal claims. Once those potential threats were identified,
Banco Votorantim dealt with most of them (88%) through the callback
unit, which was created specifically to act on critical issues.
In 2018, Verint’s speech analytics solution now provides savings
in the amount of two to three times the size of Banco Votorantim’s
initial 2017 investment. In addition to the savings, Banco
Votorantim improved operational processes and raised the quality of
customer interactions, while upgrading its branding and increasing
customer loyalty.
Validation of Hard Work
“With over 50 years of worldwide presence as an industry analyst
firm, Frost & Sullivan’s global expertise makes this award
particularly honorable,” said Verint’s Diego Gomez, VP Latin
America and Caribbean. “We are proud of the firm’s validation of
our hard work in bringing Intelligent Self-Service automation
capabilities alongside workforce optimization, speech and data
analytics, and other tools in our customer engagement platform, and
our strategy to become a full-strength platform partner with
leading companies in Latin America.”
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables
clients to accelerate growth and achieve best in class positions in
growth, innovation, and leadership. The company's Growth
Partnership Service provides the CEO and the CEO's Growth Team with
disciplined research and best practice models to drive the
generation, evaluation, and implementation of powerful growth
strategies. Frost & Sullivan leverages over 50 years of
experience in partnering with Global 1000 companies, emerging
businesses, and the investment community from more than 40 offices
on six continents.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2018, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20190103005024/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.com
Investor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
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