Verint Enters Microsoft One Commercial Partner Program;
Company to Showcase Recording Solution for Microsoft Skype for
Business and Microsoft Teams at Microsoft Ignite
MICROSOFT IGNITE — Verint® Systems Inc. (Nasdaq: VRNT),
The Customer Engagement Company™, today announced that it is
entering Microsoft’s One Commercial Partner (OCP) program with
co-sell ready status for its entire customer engagement portfolio.
This aligns Microsoft’s large, global salesforce behind partners
such as Verint to drive top-notch solutions for customers.
A global leader in cloud and on-premises customer engagement
solutions—with a focus on workforce engagement, voice of the
customer, intelligent self-service, fraud and compliance—Verint now
joins an elite group of global independent software vendors
partnering with Microsoft for collaborative joint sales, support
and go-to-market initiatives. Verint will work directly with
Microsoft’s global salesforce to accelerate the adoption of
customer engagement software.
Verint solutions help customers who are trying to simplify,
modernize and automate customer engagement, while establishing
best-in-class operational initiatives that reduce cost, complexity
and resource requirements. Verint’s proven success with
implementing customer engagement solutions natively in the cloud
has accelerated the company’s co-sell ready relationship with
Microsoft.
A Modern Recording Solution for Microsoft Skype for Business
and Microsoft Teams
Given the need to comply with the Dodd-Frank Act in the United
States (US) and MiFID II in the European Union (EU)—among other
regulatory mandates—innovative and integrated compliance
capabilities are critical in financial services call centers to
support ongoing, proactive communication monitoring. Verint’s Skype
for Business Recording solution was one of the first recording
systems to receive the highest level of Skype for Business
interoperability certification provided by Microsoft in 2016, and
now offers recording support for Microsoft Teams—readily available
to customers through public protocols.
New compliance complexities are prompting a surge of investment
in solutions in the sector. In a recent compliance risk study for
financial services conducted by Accenture Consulting, 89 percent of
respondents anticipated an increase in compliance investment over
the next two years.1
Deployed at over 1,500 customer sites across more than 60
countries, Verint helps businesses ensure their Skype for Business
(formerly Microsoft Lync) communications are recorded and securely
stored to meet recordkeeping, monitoring and reporting
requirements. The enterprise-grade, easily scalable recording
system is available in the cloud or on-premises and allows for
recording of voice, as well as instant messaging, video, desktop
screen, application/screen share and content share (such as file
transfers) across all regulated users.
“With Verint, financial services customers are able to capture
all Skype for Business communications, record PSTN call scenarios
via Teams, avoid compliance failures before they occur, and
accelerate and improve compliance investigations,” said Verint’s
John Bourne, senior vice president, global channels and alliances.
“We’re delighted to bring these benefits to Microsoft customers to
help manage risk and meet regulatory demands in today’s
multi-channel/multi-modal communications era.”
To learn more about Verint’s collaboration and certification
with Microsoft, visit us at this week’s Microsoft Ignite conference
in Orlando, FL, September 24-28, 2018 at booth #111.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable
Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017
Compliance Risk Study”
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2018, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
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Other trademarks mentioned are the property of their respective
owners.
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Verint Systems Inc.Media RelationsAmy
Curryamy.curry@verint.comorInvestor RelationsAlan
Rodenalan.roden@verint.com
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