NEW YORK, Jan. 27, 2021 /PRNewswire/ -- JetBlue (Nasdaq:
JBLU) and ASAPP, Inc., the artificial intelligence
research-driven company, today announced that JetBlue will use
the ASAPP AI platform to amplify productivity and efficiency
of JetBlue crewmembers that operate the digital and telephone
channels for their customers.
"As part of our ongoing mission to inspire humanity, we were
determined to find an artificial intelligence platform that would
allow us to transform the JetBlue customer support experience by
supporting and amplifying the efforts of our dedicated
crewmembers," said Ian Deason, head
of customer experience at JetBlue.
"JetBlue has been focused on making smart, strategic choices to
invest in our crewmembers' technology tools. We expect our
partnership with ASAPP, a company recognized as one of the leading
artificial intelligence companies, to help us continue to deliver
our award-winning service to all our customers," added Deason.
"JetBlue has a stellar reputation for customer experience. We
are delighted they have selected ASAPP as the technology
foundation of their customer experience transformation," said ASAPP
Founder and CEO Gustavo
Sapoznik.
"ASAPP takes a different approach to customer experience, one that
enables a powerful collaboration between people and artificial
intelligence software. By helping employees radically increase
their productivity, businesses can achieve massive savings, create
more sustainable jobs, and delight consumers as they connect with
them on the channels they prefer."
JetBlue has begun service with asynchronous digital messaging
using Apple Business Chat and soon to launch Google Business
Messenger, allowing both iPhone and Android users to communicate
with JetBlue customer support—just as they would texting a friend.
JetBlue will also use ASAPP's proprietary real-time voice
transcription and analytics designed exclusively for contact
centers, providing crewmembers with the best suggested responses
and actions based on machine-learning while automating
micro-processes and routine tasks. Additionally, JetBlue will be
able to predict customer sentiment from 100% of customer
conversations and apply real-time trend and anomaly detection to
identify issues to quickly address them.
ASAPP platform
The ASAPP AI platform provides deep algorithmic capabilities to
allow enterprises to bring all its data together to transform how
they service their customers for the era of artificial
intelligence.
The AI-Native platform captures the entire customer experience
through speech recognition, natural language processing and machine
learning to inform automation success and provide contact center
agents the bespoke actions and words to take for radically improved
success with customers, ramping productivity and delighting
customers.
About JetBlue Airways
JetBlue is New York's Hometown
Airline®, and a leading carrier in Boston, Fort
Lauderdale-Hollywood, Los Angeles, Orlando, and San Juan. JetBlue carries customers across
the U.S., Caribbean, and Latin America. For more information,
visit JetBlue.com.
About ASAPP
ASAPP is a research-based artificial intelligence software provider
that solves large, complex, data-rich problems with AI-Native
technology. ASAPP is used by large enterprises to make people more
effective, productive and efficient by automating the world's most
inefficient and complex workflows. Headquarters is in
New York with offices in Silicon
Valley, Buenos Aires and
London. Visit asapp.com
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SOURCE ASAPP