Bombardier Connects With GE to Go Big on Big Data, Offers Free “Smart” Box for Challenger, Global Customers
October 22 2019 - 1:00PM
Business Wire
- GE Aviation named Bombardier’s fleet-wide connectivity
Preferred Service Provider (PSP), offering new tailored bundles
giving customers versatility and simpler options
- Smart Link Plus box* will connect aircraft to generate key
data, enabling operators to make data-driven decisions and maximize
their operational efficiency
- GE Aviation also supporting Bombardier in hardware and
software development for the Smart Link Plus program, launching in
2020
- Bombardier’s digital ecosystem will establish aircraft
health management capability at customers’ fingertips enabling
data-driven decisions
Bombardier today announced a Preferred Service Provider (PSP)
agreement with GE Aviation. As of today, GE will power Bombardier’s
cockpit and cabin connectivity solutions – including new, curated,
service bundles that will simplify the selection of cockpit and
cabin services with tip-to-tail solutions for new and in-service
aircraft. This agreement is a first step toward the launch of
Bombardier’s comprehensive Smart Link Plus connected aircraft
program. Launching in the second half of 2020, Smart Link Plus will
help Bombardier customers drive operations and maintenance
decisions by leveraging fleet-wide data.
GE Aviation is also working closely with Bombardier on the
development of the Smart Link Plus box – a Health Monitoring Unit
(HMU) “smart” box capable of generating key data for customers,
enabling them to increase operational efficiency, and minimize
return-to-service times through data-driven decisions. The smart
box combines GE’s joint venture, Avionica’s, lightweight, highly
functional and open architecture hardware with GE’s health and data
management software.
Eligible Challenger and Global customers will receive this HMU
“brain” free-of-charge.* The smart box, at the heart of the
program, will provide aircraft data to Bombardier’s digital
platform where it will be analyzed and transferred into actionable
insights, drawing on Bombardier’s aircraft expertise and leveraging
the power of the entire connected fleet.
Smart Link Plus generated insights will empower flight
operations and maintenance teams to more efficiently dispatch,
troubleshoot and track aircraft service needs. The free-of-charge
Smart Link Plus box* will be available for installation on new and
in-service aircraft at all Bombardier service centers.
The smart box technology was first introduced on the flagship
Global 7500 aircraft and will now be adapted for eligible
Challenger and other Global aircraft programs, further maximizing
the Bombardier in-service experience.
“Bombardier business jet customers expect and deserve the latest
and greatest technology advancements available and we are
continuing to deliver a high level of sophistication,” said
Jean-Christophe Gallagher, Vice President and General Manager,
Customer Experience. “Our new Smart Link Plus connected aircraft
program will create fully connected aircraft, enabling customers to
access key data and insights to help with decision-making and
flight operations. We are excited to announce this for our
in-service fleet as well as new aircraft. Coupled with our
extensive global infrastructure expansion, this digital
transformation is the next step in dramatically enhancing
Bombardier’s customer service experience worldwide.”
A key enabler for the Smart Link Plus vision will be through GE
Aviation’s Digital Works services leveraging GE’s experience in
data and analytics. Digital Works will support the operator
including connectivity, cockpit communications, flight support, and
safety applications.
“This new relationship with Bombardier will help streamline
customer service relationships by offering integrated connectivity
service offerings and customer support,” said Andrew Coleman,
Senior VP, Digital Solutions of GE Aviation. “We are honoured to be
the preferred partner of Bombardier to create advanced technologies
to help connect the aircraft with flight operations and improve
overall efficiencies and capabilities. Our work is centered around
delighting our customers and delivering industry-leading levels of
service.”
The final stage of the program brings it to its apex: a fully
connected aircraft that connects owners, maintenance crews, pilots
and operators to data-enabled applications, while leveraging
insights from the Bombardier fleet to unlock an unprecedented
experience in one digital ecosystem, including future benefits such
as aircraft predictive maintenance.
The development of the Bombardier’s Smart Link Plus program
represents the next step in Bombardier’s ongoing commitment to
improve and enhance the customer experience on every level. With
the introduction of service centre infrastructure enhancements, new
products and services and the next step in its ongoing digital
transformation, Bombardier continues to develop ways to maximize
the customer service experience for its customers around the
world.
About GE Aviation
GE Aviation, an operating unit of GE (NYSE: GE), is a
world-leading provider of jet and turboprop engines, avionics,
digital solutions and electrical power systems for commercial,
military, business and general aviation aircraft. GE Aviation has a
global service network to support these offerings. For more
information, visit us at www.ge.com/aviation.
About Bombardier
With over 68,000 employees, Bombardier is a global leader in the
transportation industry, creating innovative and game-changing
planes and trains. Our products and services provide world-class
transportation experiences that set new standards in passenger
comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier has production and
engineering sites in 28 countries as well as a broad portfolio of
products and services for the business aviation, commercial
aviation and rail transportation markets. Bombardier shares are
traded on the Toronto Stock Exchange (BBD). In the fiscal year
ended December 31, 2018, Bombardier posted revenues of $16.2
billion US. The company is recognized on the 2019 Global 100 Most
Sustainable Corporations in the World Index. News and information
are available at bombardier.com or follow us on Twitter
@Bombardier.
*Smart Link Plus is under development and subject to change.
Certain conditions will apply for program
enrollment and to obtain the free smart box installation.
For aircraft eligibility or other considerations, customers can
contact Bombardier
Bombardier, Challenger, Global, Global 7500, Smart Link and
Smart Link Plus are trademarks of Bombardier Inc. or its
subsidiaries.
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version on businesswire.com: https://www.businesswire.com/news/home/20191022005478/en/
Matthew Nicholls Bombardier Aviation + 1 514-243-8214
matthew.nicholls@aero.bombardier.com
Jennifer Villarreal GE Aviation +1 616 241 8643
Jennifer.villarreal3@ge.com
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