Initiative expands long-time relationship
between CDK Global and SiriusXM
Fortellis Automotive Commerce Exchange™
platform to create new and better experiences for dealers and
consumers
SiriusXM (Nasdaq: SIRI), a leading provider of connected vehicle
services, and CDK Global, Inc. (Nasdaq: CDK), a leading enabler of
end-to-end automotive commerce, are expanding their relationship to
make new and innovative connected vehicle solutions available to
thousands of auto dealers and their retail customers. These
services, which were developed by Automatic Labs, a SiriusXM
company, will use the Fortellis Automotive Commerce Exchange™
platform to seamlessly connect dealers and consumers in ways not
previously possible.
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Two-way connectivity for long-term loyalty
Automatic’s app and plug-in car adapter offers consumers safety
and convenience features including crash alerts, roadside
assistance, engine light guidance, real-time vehicle location
monitoring and sharing. Together with CDK, SiriusXM’s connected car
solutions will deliver capabilities that add real value to more
consumers while encouraging them to remain engaged with their
dealer. Car buyers will get a number of convenient and time-saving
features through the Automatic app, including the ability to
schedule service appointments, get estimates for repairs and parts,
and pay for the work all through their smartphone.
The innovative solution aligns with the customer’s ownership
journey – beginning on the dealer’s lot, transitioning to the hands
of the consumer after the sale, and then returning to the dealer
for service. Behind the scenes, the technology that powers the new
functionality and connections with the dealer’s systems and other
suppliers are made possible through Fortellis, which was just
unveiled by CDK at the 2018 NADA Show in Las Vegas.
A better experience, beginning on the dealer’s lot
Automatic’s enhancement to CDK Connected Lot will allow a dealer
salesperson to pinpoint the precise location of inventory, see
other cars that need to be moved, and know a car’s operability
status (battery, fuel levels), all from his or her smartphone. The
salesperson can then take a customer directly to a vehicle of
interest, knowing it is ready for a test drive, thereby creating a
better customer experience and improving dealer efficiency.
Today, there is little actionable information for the dealer
after a test drive other than miles on the odometer. Through the
Connected Lot enhancement, dealers will be able to discern which
vehicles have interest, stack up their sales team’s performance,
and ensure vehicles are being used in accordance with their
dealership policies.
Connecting with the buyer long after the sale
Once the customer drives off the lot, dealers have a dedicated
channel via the Automatic app to proactively communicate with the
buyer to set a first service appointment. Dealers will be able to
see the actual miles driven, and offer personalized discounts and
promotions to entice the customer to return to the service
department, ensuring their vehicles are maintained in accordance
with manufacturers’ recommended service schedules.
The car buyer will receive an ongoing stream of enhancements
including recall notifications and service reminders as well as a
variety of “Internet of Things” integrations with products like
Nest™ and Amazon Alexa™ devices. These are all in addition to the
standard crash alert, roadside assistance and other features that
will be offered. In short, the connectivity, convenience, and speed
of the Connected Car solutions will delight customers, keep them
connected to their dealer, and help dealers better service
customers.
“We are excited to be entering into this new phase of
collaboration with CDK Global,” said Joe Verbrugge, EVP and GM
Emerging Business, SiriusXM. “Together we offer a cutting-edge
solution for dealers who wish to streamline their operations and
stay connected to their customers both during and after a sale. Our
connected vehicle services provide the important safety and
convenience features that consumers are asking for and the
user-friendly Automatic app will keep the customer better connected
with the dealer for their service needs long after the initial
sale.”
“CDK knows that the best solutions for automotive retail are
going to come through collaboration and innovation,” said Ron Frey,
chief strategy officer, CDK Global. “The new experiences and
innovation seen in the SiriusXM and CDK collaboration were made
possible by Fortellis which allowed us to weave together new
solutions without a significant amount of custom development and
integration. This made moving from ‘imagine if’ to a functioning
solution both quick and seamless. We are excited about the new
experiences available for dealers and their customers through our
expanded long-time relationship with SiriusXM and the power of the
Fortellis platform.”
The SiriusXM/CDK solution is in select dealerships now and will
be available to all CDK dealers across the United States during the
third quarter of 2018.
About SiriusXM
Sirius XM Holdings Inc. (NASDAQ: SIRI) is the world's largest
radio company measured by revenue and has approximately 32.7
million subscribers. SiriusXM creates and offers commercial-free
music; premier sports talk and live events; comedy; news; exclusive
talk and entertainment, and a wide-range of Latin music, sports and
talk programming. SiriusXM is available in vehicles from every
major car company and on smartphones and other connected devices as
well as online at siriusxm.com. SiriusXM radios and accessories are
available from retailers nationwide and online at SiriusXM.
SiriusXM also provides premium traffic, weather, data and
information services for subscribers through SiriusXM Traffic™,
SiriusXM Travel Link, NavTraffic®, NavWeather™. SiriusXM delivers
weather, data and information services to aircraft and boats
through SiriusXM Aviation™ and SiriusXM Marine™. In addition,
SiriusXM Music for Business provides commercial-free music to a
variety of businesses. SiriusXM holds a minority interest in
SiriusXM Canada which has approximately 2.8 million subscribers.
SiriusXM is also a leading provider of connected vehicles services,
giving customers access to a suite of safety, security, and
convenience services including automatic crash notification, stolen
vehicle recovery assistance, enhanced roadside assistance and
turn-by-turn navigation.
About Automatic Labs
Automatic, a Sirius XM Holdings Inc. company, turns almost any
car into a connected car. By pairing Automatic’s app and in-car
device, drivers are able to enhance their driving experience with a
host of connected services. Automatic helps customers drive safer
and smarter with applications that diagnose engine trouble, detect
accidents and send emergency response, and save money. Developers
can use the Automatic platform to build services and applications
that use driving data with interoperable access possible to nearly
every car on the road. Automatic Labs is headquartered in San
Francisco. For more information, visit www.automatic.com.
About CDK Global
With more than $2 billion in revenues,
CDK Global, Inc. (Nasdaq: CDK) is a leading global provider of
integrated information technology and digital marketing solutions
to the automotive retail and adjacent industries. Focused on
enabling end-to-end automotive commerce, CDK
Global provides solutions to dealers in more than 100
countries around the world, serving approximately 28,000 retail
locations and most automotive manufacturers. CDK solutions
automate and integrate all parts of the dealership and buying
process from targeted digital advertising and marketing campaigns
to the sale, financing, insuring, parts supply, repair and
maintenance of vehicles. Visit cdkglobal.com.
About Fortellis Automotive Commerce Exchange™
Platform
Fortellis is a technology platform that enables the automotive
industry to leverage, build, innovate and integrate solutions and
workflows to transform business. The Fortellis platform—with its
Developer Network and Marketplace--connects software developers,
OEMs and dealers so they can create new and unique experiences
efficiently and seamlessly. Visit fortellis.io to learn more.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20180322005180/en/
SiriusXM Media Contact:Andrew FitzPatrick,
Andrew.FitzPatrick@SiriusXM.comorCDK Global Media
Contacts:Roxanne Pipitone847-485-4423,
roxanne.pipitone@cdk.comorRob DudaPeppercomm212-931-6140,
cdk@peppercomm.com
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