Nuance Communications, Inc. (NASDAQ:NUAN) today announced the next
generation of Security Suite, a state-of-the-art biometric security
solution for fraud prevention and authentication, and a key
advancement to the Nuance Omni-Channel Customer Engagement
Platform. Leveraging third generation deep neural networks and
advanced AI algorithms, Nuance is pioneering significant fraud
fighting technologies to detect anomalies in an interaction. With
these new innovations, Nuance is building on its market-leading
solution, that already processes more than five billion successful
voice authentications yearly for customers across the globe, to
offer the most comprehensive biometrics-based approach available
today for preventing fraud on voice and digital channels.
Fraud is a significant issue globally, and is growing fast in
the contact center. In the US alone, more than 50% of the
population has reported being a victim of some kind of fraud or
data breach (1). This is only poised to grow with the increasing
number of channels on which consumers engage and the rise of the
digital wallet. Fraudsters do not approach account access in a
siloed manner; instead, they take advantage of the growing
channels, devices, and access points. In order to truly combat
fraud, organizations need to have a cross-channel security approach
that stops fraudsters wherever and however they attack.
The next generation of Security Suite offers a comprehensive,
layered approach, powered by advanced AI, to thwart omni-channel
fraud through voice, face or behavioral biometrics. Through the
introduction of ConversationPrint™ – the first technology of its
kind to hit the market – combined with the development of
Intelligent Detectors, the new solution empowers organizations to
analyze every facet of each customer interaction. From behavioral
and voice biometrics, to device identification and geo location,
Security Suite detects the difference between a true user and an
imposter at an unprecedented level across voice and digital
channels.
Innovation Highlights of the next generation Security
Suite
ConversationPrint™ - A form of behavioral
biometrics, ConversationPrint™ is a true industry first and can
identify fraudulent activity in real-time based on choice of words,
and patterns of speech or writing, during an interaction with a
human or virtual assistant. Speech-to-text, a core competency of
Nuance, is applied to short speech segments to analyze vocabulary,
sentence structure, grammar, and more that are unique at an
individual level.
Behavioral Biometrics - In addition to
ConversationPrint™, further behavior patterns analyzed through
Security Suite include how a person types, uses a mouse, holds
their smartphone or even how they pause when accomplishing a
task.
Intelligent Detectors – New AI-powered
technologies layered together form a profile to verify legitimate
users and flag fraudulent activity including spoofing attacks using
synthetic speech, recording attacks, mimics, and more.
Device ID analyzes audio to determine the device
type and model used during the interaction. ANI ID
analyzes the meta data in a phone call to identify inconsistencies
and determine phone number spoofing. The Geo
location feature detects a caller’s geographic location
via phone network. Synthetic ID detects speech
produced by software. In fact, Nuance was first to introduce this
fraud preventing innovation in 2014 and today’s release includes
detection of a wide array of synthetic voice technologies,
including those generated by DNNs. Liveness ID
detects voice recordings through intra-session voice variation
liveness testing. Playback ID detects voice
recordings through audio anomalies created by the recording and
playback process.
Deep Neural Network Gen3 – Nuance voice
biometric algorithms have been used to protect security-critical
transactions, such as corporate wire transfers, since 2001. In
2015, Nuance released the industry’s first voice biometric
algorithms powered by deep neural networks (DNN), a computer
learning technology that enables a quantum leap in performance.
Today, Nuance announces the release of the third generation of its
DNN-based voice biometric algorithms, setting a new industry
benchmark in voice biometric performance.
“Fraud is reaching epidemic proportions in many organizations as
knowledge-based identity validation provides only symbolic
security. This is particularly true within digital channels where
username and password databases have been massively compromised, as
well as the contact center where fraudsters leverage compromised
customer data stores to answer security questions,” said Brett
Beranek, Director of Security Strategy at Nuance. “Given this
context, it is crucial that organizations adapt to this new reality
and implement technologies to proactively detect and identify
fraudsters. Nuance Security Suite is the only solution on the
market that equips organizations with a robust and layered AI-based
approach to identify fraudsters while simultaneously improving the
experience for consumers.”
“The introduction of a suite of capabilities that embrace
multiple biometric factors extends Nuance’s leadership in voice
authentication into omnichannel conversational commerce,” explains
Dan Miller, lead analyst at Opus Research. “Enterprise customers
will reap the dual benefit of fraud loss reduction and improved,
secure customer experience.”
Nuance’s biometrics platform is unsurpassed in the industry with
over 300 million consumers making more than five billion successful
voice authentications yearly and has been adopted globally by large
organizations, such as the Australian Taxation Office, Barclays,
ICICI Bank, Royal Bank of Canada, Santander Mexico, Tangerine Bank,
TalkTalk, Tatra Banka, Vodacom South Africa, Vodafone Turkey, and
many more. To learn more about the next generation of Security
Suite, click here.
(1) AYTM, “Consumer Fraud Perceptions,” May 2017
About Nuance Communications, Inc.Nuance
Communications is the pioneer and leader in conversational and
cognitive AI innovations that bring intelligence to everyday work
and life. The company delivers solutions that can understand,
analyze and respond to human language to increase productivity and
amplify human intelligence. With decades of domain and
artificial intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For PressKaren LinkNuance Communications, Inc.
Tel: 781-565-4797karen.link@nuance.com
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