ATLANTA, Nov. 14, 2017 /PRNewswire/ -- Georgia Power is
joining other electric, water and natural gas utilities across the
country to mark Utility Scam Awareness Day on Wednesday, Nov. 15 and has released a new public
service announcement (PSA) featuring simple tips to help customers
avoid common scams. The PSA, which is available from the company
and through the Georgia Association of Broadcasters, was produced
in English and Spanish and can be viewed on the company's YouTube
channel.
Experience the interactive Multichannel News Release here:
https://www.multivu.com/players/English/7464952-georgia-power-utility-scam-awareness/
"We're committed to protecting our customers' personal and
account information every day, and also working to educate our
customers about how we do business so that they can avoid scams,"
said Pedro Cherry, executive vice
president of Customer Service and Operations for Georgia Power. "We
actively work to identify new scams and fraud tactics and partner
with law enforcement to prosecute those who try to take advantage
of our customers."
Reminders from Georgia Power to avoid common scams:
- Georgia Power does not demand payment in person at your home
or business. If an account becomes past due, Georgia Power will
contact the customer via a prerecorded message to the primary
account telephone or by letter requesting that the customer call
Georgia Power to discuss the account. The company will not ask
customers to pay anywhere other than an Authorized Payment
Location.
- Georgia Power employees are easy to identify. If a
Georgia Power employee has a service-related reason to visit your
home or business, they will always be wearing a Georgia Power
employee ID badge, in uniform and in a company vehicle.
- Beware of phone calls demanding payment via phone.
Georgia Power will never ask for a credit card or pre-paid debit
card number over the phone. If a customer receives a suspicious
call from someone claiming to be from Georgia Power and demanding
payment to avoid disconnection, they should hang up and contact the
company's 24-hour customer service line at
888-660-5890.
Learn more about common scams and how the company works to
protect customers by visiting www.GeorgiaPower.com/Scam.
About Georgia Power
Georgia Power is the largest
subsidiary of Southern Company (NYSE: SO), America's premier energy
company. Value, Reliability, Customer Service and Stewardship are
the cornerstones of the company's promise to 2.5 million customers
in all but four of Georgia's 159
counties. Committed to delivering clean, safe, reliable and
affordable energy at rates below the national average, Georgia
Power maintains a diverse, innovative generation mix that includes
nuclear, coal and natural gas, as well as renewables such as solar,
hydroelectric and wind. Georgia Power focuses on delivering
world-class service to its customers every day and the company is
consistently recognized by J.D. Power and Associates as an industry
leader in customer satisfaction. For more information, visit
www.GeorgiaPower.com and connect with the company on Facebook
(Facebook.com/GeorgiaPower) and Twitter
(Twitter.com/GeorgiaPower).
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SOURCE Georgia Power